Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

Work you’ll do 

• Lead team on Deloitte’s application for managing unemployment insurance.
•  Onboarding and training new business analysts, including functional training, and ensuring best practices are followed.
• Create standard operation procedures, tools, and task templates for the BA team.
• Validate and review the BA team’s work, planning, estimating work, forecasting demand, and assigning work.
• Work in a fast-paced, dealing with ambiguous instructions, and be able to adapt to changes quickly and communicate these messages to the BA team in a timely manner.
• Review and analyze the client’s business requirements, map those to Deloitte’s solution (uFACTS) features and specifications, perform fit-gap analysis, and document the gaps.
• Conduct Joint Requirements Management (JRM) sessions with the client business subject matter experts (SMEs) to demonstrate Deloitte’s product features and verify and elaborate client’s corresponding requirements.
• Develop, draft, and update design documents to address business/system gaps.
• Conduct Joint Application Development (JAD) sessions with the client SMEs to review, verify, and modify design documents.
• Draft/modify the design artifacts in the JAMA software.
• Facilitate the client’s review and approval of the design artifacts.
• Coordinate with onsite and offshore resources to clarify development and testing questions.
• Validate and test applications in the test environment.
• Demonstrate working software to the client.
• Liaison with client business team to assist them in User Acceptance Testing (UAT).
• Serve as the product owner for system features.
• Craft and plan test scenarios and use cases for your functional domain.
• Review test scenario coverage and ensure requirement traceability.
• Ensuring risks and issues are documented and escalated through the proper channel

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.

Qualifications 

Required: 

• Bachelor’s degree

• 6 years of Business Analysis experience.

•  Ability to work in Lexington KY as needed.

Preferred: 

• Knowledge or experience in State Unemployment Insurance. 

• State Public service programs

• Communications

• Planning

• Problem Solving

• Writing Skills

• Testing Client Requirements

• Project Experience

• Business Requirements

• Documentation

• Design Documents

• Microsoft Excel

• Microsoft Word

• Microsoft PowerPoint

• Leadership

• Business Analysis

• Fit/Gap Analysis

• Business Requirements

• Gap Analysis

• System Requirements

• Gathering System

• Functional Documentation

• Software Delivery Lifecycle (SDLC) Processes

• JAMA Information Technology (IT)

  Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html