Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about. If you are seeking a role that offers you the opportunity to advise Government and Public Services (GPS) clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte’s Human Capital practice.

Work you’ll do 

The ServiceNow Functional lead role includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements

This includes but is not limited to:

• Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution
• Supports organizational change management (OCM) efforts by providing information on the “to be” solution
• Leads quality management reviews and ensures all business and design requirements are met
• Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training
• Work closely with the Solution/Technical Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts
• Validates the configuration of business data and supports the technical team for any required custom development
• Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client’s requirements
• Support test plan development and Organizational Change Management (OCM) efforts
• Take accountability for ensuring quality solutions are developed and deployed
• Understand business capabilities of tools
• Achieve buy-in from stakeholders and drive adoption of new methods
• Identify opportunities for clients to achieve future success
• General support, administration, and maintenance of ServiceNow platform and associated applications
• Assess existing artifacts, documentation, and data to baseline client performance against best practices
• Oversee the business process assessment, target state design, and road map activities
• Gather business requirements
• Negotiate what is expected to be configured out-of-the box or customized
• Facilitate the JAD sessions and align on how solutions meet business requirements/user stories

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The HR Transformation offering (HRT) transforms the way HR enables the business and the workforce. In this world of disruption, we believe that HR has an opportunity to take the lead and own enterprise-wide issues for the organization. From the creation of HR strategy using our leading Oracle-enabled HR Transformation labs, the application of design thinking that allows HR to challenge how work gets done today, to navigating the ever-evolving HR technology landscape to determine the right digital solutions to enable transformation, our HR Transformation practice is focused on helping HR take the lead.

Qualifications 

Required: 

• Bachelor's Degree
• 8 years of professional experience on projects with similar intel community projects.
• 5 years of professional experience in human capital related projects.
• 5 years of professional experience in technology implementation based projects.
• 2 years of professional experience working with ServiceNow on the backend (not as a front end user)
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Active TS/SCI with Polygraph security clearance required

Preferred: .

• ServiceNow System Administrator certification or ServiceNow Application Developer certification. 
• Proven ability to effectively prioritize workload and meet deadlines.
• Demonstrated experience managing multiple tasks and working in a fast-paced team environment with enforced deadlines.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html