SAP AMS Delivery Manager

At Deloitte you’ll have the opportunity to help clients get the most from their SAP investments—and help position businesses for the evolving digital economy. Ready to reimagine your career possibilities? Deloitte can show you what it takes to explore an entire universe of ideas, possibilities, and opportunities—and help make an impact that matters with SAP solutions.

Deloitte’s Managed Services act as an extension to client’s organizations by bringing deep capabilities in advising, maintaining and enhancing technologies to serve alongside client teams to deliver insights across flexible economic models that align cost to consumption, delivery to realized outcomes and engagement accountability to a truly collaborative partnership.

Recruiting for this role ends on 10/01/24

Work You’ll Do

As an SAP Managed Services Manager, you will be responsible for coordinating teams of consultants to deliver across multiple SAP client outsourcing engagements with excellence. You will lead and drive sales of SAP Operate engagements. This position requires 40% sales and 60% delivery. Professionals are encouraged and supported while developing eminence, thought ware, and point-of-view materials.

Managers are expected to contribute to the firm’s growth and development in a variety of ways, responsibilities will include:

• Engagement Management: managing engagement risk, project economics including planning and budgeting, managing accounts receivable, defines deliverable content, ensures buy-in of proposed solutions from top management levels at the client

• Business Development: develops and maintains contact with top decision makers at key clients, organizes and leads pursuit teams, participating and leading aspects of the proposal development process, drives proposal pricing strategy.

• Delivery Management: work directly with clients to ensure the quality delivery of services, enhance customer satisfaction, define and advance performance Metrics (KPIs), resolving escalated conflicts, provide feedback to team, drive continuous improvement opportunities,

• Practice Development & Eminence: development of solutions and methodologies, development of "thoughtware" and "point-of-view" documents, public speaking and publication in industry periodicals.

• People Development: performs role of counselor and coach, provides input and guidance into the firms staffing process, and actively participates in staff recruitment and retention activities.

The Team

Our SAP AMS practice focuses on design, implementation, and on-going operations and maintenance of SAP applications and technology. Professionals have hands-on access and exposure to the latest technologies and thought leaders.

Benefits to our customers include:

• Programmatic approach to and improved focus on optimization and innovation, not just on management and maintenance

• Adoption of leading automation technologies to improve service delivery and efficiency

• Better cost efficiency and increased speed to market for application development

• Improved focus on delivering business initiatives and outcomes, rather than IT staffing

Qualifications

Required:

• 8 years relevant SAP managed services, consulting or industry experience
• Functional/technical experience with SAP - SAP ECC or S/4 HANA
• 5 years of experience as an engagement manager or equivalent
• 5 years of domain experience in at least one SAP functional area
• Experience with ITIL Framework
• Bachelor’s Degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel up to 25% based on work you do and the client and industries/sectors you serve

Preferred:

• Experience with Agile methodology
• Experience supporting the sales cycle, including but not limited to responding to Requests for Proposals (RFPs), presenting at Orals, contributing to the creation of Statements of Work
• Master’s degree

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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