Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Specialist – SAP CRM Functional Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you’ll do/Responsibilities  

We are seeking a skilled SAP CRM Functional Resource for sustaining work, particularly focused on CRM Functional in order to understand the business processes and map with Marketing, segmentation, IC-WINCLIENT,WEBCLIENT, E-COMMERCE etc.

Requirements Analysis

Collaborate with business leads to analyze and understand requirements related to SAP Customer Relationship Management (Account management, Opportunity management, Integration with OTC, Genesys IVR tool etc.)

SAP Development

Draft design documents and functional specifications for SAP Customer Relationship Management (CRM) module

Customization and Configuration

Customize and configure SAP CRM to meet specific business needs, optimizing functionality and user experience within the SAP CRM environment

Testing and Troubleshooting

Conduct thorough testing of SAP CRM solutions, troubleshoot issues, and implement timely resolutions to ensure system reliability and performance

Collaboration with other SAP module Teams and development teams

Work closely with SAP functional teams like OTC, P2P, Finance, to map end to end scenarios. Also help development team understand FS

Stay Informed on Regulatory Changes

Stay abreast of the latest SAP developments and industry trends, applying new knowledge to enhance and optimize SAP CRM, ECC projects

Project Contribution

Actively contribute to the success of SAP CRM project, meeting project deadlines and adapting to evolving requirements

Integration Expertise

Utilize expertise in SAP integration tools and technologies to seamlessly integrate SAP solutions with other systems as needed

Documentation

Create and maintain comprehensive documentation for SAP solutions, ensuring clarity and knowledge transfer within the team

Continuous Improvement:

Identify opportunities for continuous improvement in SAP CRM project, proposing and implementing enhancements to optimize system performance

Additional

Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management 

Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes 

The Team 

The Enterprise Operations as a Service Offering addresses our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.

Qualifications 

Required

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 6 years working in SAP CRM module
• 6 years working with customization and configuration in SAP CRM
• 6 years working experience with testing and troubleshooting proficiency
• Experience working in o Waterfall and Agile methodologies
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be able to start by 4/29/2024

Preferred

• Familiarity with SAP Fiori
• Project Management skills
• Relevant SAP certifications
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations