• This position requires full availability.

Responsibilities

• Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees time, time off and shift changes.
• Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
• Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
• Assist the Event Set Up Manager with the management and coordination of event set-up, breakdown, and transition of all meeting rooms/function space per Program Agenda and other scheduled activity.
• Maintain departmental training outlines, ensuring the team’s adherence to these established policies. Create and maintain training program corresponding to most updated departmental procedures.
• Maintain contact with clients, ensuring all programmatic needs are serviced and they are feeling comfortable about their event.
• Maintain effective communication and strong relationships with the team, guests, and all departments. Act as a friendly resource.
• Assist with production of room set diagrams, adhering to event standards, supporting distribution timelines, and acting as a great partner to AV Production.
• Regularly review and assess department operation, promptly addressing employee challenges and documenting/coaching employee shortcomings and successes as necessary. Determine work schedule and assist Event Set Up Manager in delegation of duties and tasks.
• Execute Property wide and special events, ensuring all planned elements of the program are carried out flawlessly and pop-ups are dealt with in a prompt and appropriate manner.
• Ensure successful vendor experience, remaining mindful of asset protection initiatives. Document and hold vendors accountable for any damages or sub-standard performance.

Qualifications

• Supervising experience required.
• One year experience in the hospitality industry, corporate events, or similar.
• Experience in Event Set Up preferred.
• Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams, Word, PowerPoint, and OneNote experience desirable.
• Knowledge of Event, Sales, and Catering systems preferred. Infor experience desirable.