10 Hotel Front Desk Supervisor Jobs in Saratoga Springs, NY
DelMonte Hotel Group is Hiring a Hotel Front Desk Supervisor Near Saratoga Springs, NY
DescriptionAre you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Supervisor.
You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!
Job ResponsibilitiesAs a Front Desk Supervisor, you will assist in the supervision of associates in the Front Office Department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with hiring and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Your Specific Duties In This Role Will Include
- Greet, register, and assign rooms to guests.
- Answer telephone.
- Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
- Make and confirm reservations.
- Monitor room availability.
- Block rooms.
- Program wake-up calls.
- Handle guest mail and messages.
- Perform check-out services.
- Open and close shifts making cash drops as necessary.
- Maintain market stock and coffee area as needed.
- Assist in ensuring proper cash and key control procedures are followed.
- Assist in maintaining proper shift coverage including covering meal breaks and call offs.
- Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, pool, lounge.
- Provide guests with directions and information regarding the local area.
- Assist in ensuring effective departmental communication through logs, daily stand up meetings and monthly department meetings.
- Assist in the training of all Front Office staff, i.e. position training, brand training
- Perform various administrative tasks supporting management, i.e. room forecasting, processing of guest billing issues, recordkeeping of service trends, cash drawer/deposit reconciliation, accurate inventory of supplies, processing department payroll and handling any accounting and purchasing functions
- Maintain up to date records and files.
- Ensure the cleanliness of the Front office, lobby and surrounding areas.
- Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.
Specific Qualifications For The Role Include
- 6 months to 1 year related experience; One year college or technical school; or equivalent combination of education and experience.
- Solid organizational, time-management and prioritization skills
- Exceptional customer service skills
Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
- Compensation $17.50 per hour
- Comprehensive benefit packages for full-time positions
- Hotel room discounts at our locations around the globe
- Discounts on food and beverages
- Professional development and advancement opportunities
Job Summary
Full Time
Accommodations
$39k-58k (estimate)
05/02/2023
07/06/2024
delmontehotels.com
ROCHESTER, NY
500 - 1,000
1953
ERNEST J DEL MONTE SR
$10M - $50M
Accommodations
Related Companies
About DelMonte Hotel Group
OUR MISSION To develop, acquire, and manage a portfolio of exceptional properties offering an unparalleled experience to our guests and to benefit all stakeholders - associates, guests, vendors, lenders, owners, investors, and the communities we live and do business in. OUR STORY With over 45 years of hospitality experience, the DelMonte Hotel Group has a proven track record of building quality assets and maximizing returns without sacrificing guest satisfaction. Consistently recognized as one of the top hotel management companies in the country, the DelMonte Hotel Group continues to build an ...expanding portfolio that defines excellence. DHG owns and operates across a multi-brand platform including Marriott and Hilton. With an award winning Spa included in the portfolio, DHG continues to be a leader in the hospitality industry and exceeds expectations in the restaurant industry with the reinvention of Erie Grill and the opening of Grappa. As DHG moves into the future, they look forward to new developments in mixed-used space and in larger secondary cities and the ability to provide management services to third parties while continuing to provide a warm and remarkable experience for their guests.
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The job skills required for Hotel Front Desk Supervisor include Customer Service, Planning, Time Management, Purchasing, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Supervisor, it can be promoted into senior positions as a Hotel Manager Assistant that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Supervisor. You can explore the career advancement for a Hotel Front Desk Supervisor below and select your interested title to get hiring information.
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