3 Seasonal Concierge and Retail Associate at Coppola Winery Jobs in Santa Rosa, CA
Delicato Family Wines is Hiring a Seasonal Concierge and Retail Associate at Coppola Winery Near Santa Rosa, CA
- Maintains the Tasting Room’s experience reservation system and calendar to assist with coordinating daily staffing and setup and to ensure an excellent customer experience
- Provides a warm greeting and high-level customer service to create a memorable guest experience
- Demonstrates professional etiquette and a complete understanding of all the winery’s operations and guest experiences
- Assists with customer concerns, questions and complaints in a timely manner and escalates issues to management accordingly
- Assists guests throughout the retail space, including maintaining a knowledge of all wine and non-wine products, processing transactions, and ensuring a seamless guest experience
- Ensures Tasting Room retail spaces are fully stocked with merchandise and wine products, including back stock is organized and accessible
- Ensures retail spaces and merchandise is maintained to standards, as set by company
- Assists teams with resetting tables, spaces and experiences as needed
- Assists with Hospitality tasks as needed
- Assists with other administrative tasks as needed
- Other duties may be assigned
- Other duties may be assigned
- High School diploma or GED equivalent
- Prior experience in the wine industry, concierge, hospitality, hotel, or related field is preferred
- Responsible Beverage Service certificate is required; must obtain within first 30 days of employment
- Food Handlers certificate is required; must obtain within the first 30 days of employment
- Must be able to work evenings, weekends, and holidays
- Proven ability to effectively communicate and provide exceptional customer service to diverse groups
- Meets changing priorities in the workplace with flexibility and enthusiasm
- Solution-oriented and resourceful problem-solving skills in a fast-paced work environment
- Basic business math skills
- Maintains a professional appearance and demeanor
- Working knowledge of wine, wine industry and Napa Valley region
- Able to establish and maintain effective working relationships in a team environment to achieve department and Company goals
- Proficient in retail and reservation software and Microsoft Office Suite (Word, Outlook, Teams, PowerPoint, Excel)
- General winery tasting room environment
- Indoor and outdoor environment with exposure to the elements/temperature variations
- Shift Rotation
- Occasionally may be required to lift and carry cases of wine
- Evenings, weekends, and holidays
- Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
- Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
- Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
- Follows all Company policies and procedures
Nearest Major Market: Santa Rosa
Nearest Secondary Market: Petaluma
Job Segment: Concierge, Equity, Food Service, Hospitality, Finance
Job Summary
Full Time
Consumer Goods
$35k-46k (estimate)
03/16/2024
06/12/2024
delicato.com
MANTECA, CA
200 - 500
1924
CHRISTOPHER INDELICATO
$200M - $500M
Consumer Goods
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About Delicato Family Wines
UNCORK YOUR POTENTIAL... Delicato Family Wines, one of the fastest growing wine companies in the country has more than 90 years of California winemaking and grape growing heritage. Family owned and operated since the companys founding in 1924, three generations of Indelicato family have fostered the winerys commitment to innovation, quality and environmental stewardship cornerstones that have harnessed the familys long-term focus and solidified the winery as an internationally recognized leader in the industry. Under the leadership of CEO, Chris Indelicato, the winery harvests some of the mos...t diverse and desirable vineyard estates across the top regions of California. Today, Delicato Family Wines farms 4,000 acres of vineyards including San Bernabe Vineyard in Monterrey, one of California's oldest grape-growing regions; Clay Station, a remarkable vineyard property located in the rolling, sunny foothills in Lodi and Black Stallion Estate Winery in the Napa Valley along the famed Silverado Trail. As nearly a centurys worth of hard work continues to flourish, Delicato Family Wines is committed to producing and representing wines of the highest quality produced in accordance with sustainable winegrowing practices. Today Delicato is the fastest growing wine company in the Top Ten wine companies in the US, with a diverse portfolio of brands such as Bota Box; Gnarly Head; Delicatos luxury Silverado Trail Black Stallion Estate Winery; Z. Alexander Brown wines made with Grammy-winning performer Zac Brown; and Earth Wise Vineyards from certified organic grapes.
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