An incumbent may perform any combination of the below listed accountabilities:

1. Provides comprehensive advising to students to include initial, proactive, and career advising.

2. Provides user-friendly services and access to information that assists prospective students with application and enrollment.

3. Provides comprehensive financial aid information and counseling to prospective and current students, including application procedures for completing the financial aid process, requirements for continued eligibility, expectations for maintaining satisfactory academic progress, and related financial aid matters.

4. Plans and delivers programs, activities, and experiences, such as service-learning, field experiences, and co-curricular activities that enhance student development, learning, and engagement with a focus on supporting student mastery of the Core Curriculum Competencies.

5. Assists students with developing and using strategies that support effective problem-solving, decision-making, adjustment to college, student development, and academic success.

6. Participates as an active member of an academic program’s advisement team.

7. Provides coordination, services, activities, experiences, and learning opportunities for areas such as student success course curricula, international students, athletes, and veterans/service members.

8. Teaches student success courses for new and returning students.

9. Facilitates enrollment management by managing prospective student caseloads, communicating with students to assist them in enrolling/re-enrolling, assisting students in completing financial aid requirements, and monitoring academic performance, attendance, and retention through data and analysis reports and early alert systems.

10. Identifies and provides outreach to students who are experiencing academic difficulty, exhibiting attendance problems, or who have withdrawn from the College or failed to re-enroll, and provides assistance to help students successfully continue pursuit of their educational goals at the College.

11. Refers students to appropriate community service agencies for assistance with needs beyond the mission and services of the College.

12. Assists with leading, planning, and implementing special events and initiatives.

13. Leads and/or serves on campus and collegewide committees.

14. Performs other related duties as required.

TECHNICAL COMPETENCIES:

Applies current student affairs theories and best practices.
Knowledge of enrollment management strategies in admissions, financial aid, or retention programs.
Knowledge of presentation software and mechanics to create and deliver effective presentations.
Ability to teach college level student success courses, including integration of active and collaborative learning methods and educational technology.
Knowledge of academic and career advising strategies.
Knowledge of community resources and of the means to access resources.
Knowledge of student records systems.

BEHAVIORAL COMPETENCIES:

Ability to effectively communicate and relate to a diverse population in a multicultural environment.
Strong interpersonal and customer service skills.
Communicates clearly and effectively, both verbally and in writing.
Demonstrates high standards of honesty, integrity, trust, and commitment to College values.
Interacts with others in a fair, respectful and dignified manner.
Builds, maintains, and strengthens mutually beneficial relationships both inside and outside the College.
Works collaboratively with others to achieve common goals, exhibiting a strong sense of team spirit.
Commits to discovering and meeting the needs and expectations of internal and external stakeholders.
Demonstrates strategic thinking, analytical thinking and creative problem solving.
Accepts personal responsibility for quality and timeliness of work.

LEADERSHIP COMPETENCIES:

Demonstrates ability to work collaboratively with others to achieve desired results.
Demonstrates and communicates understanding of and commitment to the mission, vision, and goals of the College.
Maintains a focus on desired outcomes, achievement strategies & actions, and consequent results.
Supports cultural awareness and diversity by promoting a climate of fair and equal opportunity for all.
Manages and resolves conflict in a positive and constructive manner.

Bachelor’s degree in a relevant field (master’s degree is preferred).
Four (4) years of academic advisement or enrollment management experience (student affairs experience at the college/university level is preferred).

Rev. 07/09/18