**Job Title:** Security Shift Supervisor (FT) Job Information **Category:** Security **Type of Assignment:** Regular **Position Type:** Full Time **City/Town:** Wilmington **State/Province:** Delaware

Job Description **JOB RESPONSIBILITIES:**

* Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.

* Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships

* Responsible for overseeing all security operations in assigned area.

* Reviews and approves all reports submitted by uniformed officers and investigative reports.

* Responsible for the direct supervision, evaluation and training of Officers.

* Supervises and conducts investigations as requested.

* Knowledge of Local, Sate, and Federal Safety Regulations.

* Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures.

* Ability to resolve guest / team member complaints and concerns with professionalism and efficient follow-up.

* Acts with utmost discretion and maintains confidentiality in handling all documentation and information, including team member files and guest information/reports.

* Recommends and documents coaching and discipline of staff on appropriate paperwork.

* Responsible for monitoring departmental payroll and attendance, during assigned shift.

* Establishes and maintains an excellent working relationship with all related departments.

* Knowledge of fire and safety equipment to assist Fire Command staff in emergency situations.

* Maintain professionalism at all times when working with other team members and/or guests.

* Monitor guest behavior during assigned shift, seek the necessary actions for unruly guests.

* Communicate (both written and verbal) with and promote positive team member and guest relations.

* Performs all other duties as assigned.

**JOB REQUIREMENTS:**

* One (1) to Three (3) years Security experience (gaming security preferred).

* Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.

* Must have a valid drivers license.

* Knowledge of computer software including Microsoft Word and Excel.

* Ability to work independently with minimal supervision.

* Act with discretion and maintain confidentiality in handling sensitive information.

* Maintain established company and departmental uniform, appearance, and hygiene standards at all times.

* Must be able to walk and stand for at least a full eight (8)-hour shift.

* Must be able to lift, push, pull up to 50 lbs in weight throughout shift

* Ability to bend, reach, pull, push, kneel, squat and grasp as needed

* Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.

* Station assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.

* Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.

* Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.