Delaney Computer Services seeks a highly motivated and customer-oriented Level I Desktop Support Specialist to provide technical assistance to our clients in a Managed Service Provider (MSP) environment. The successful candidate will be responsible for providing frontline technical support and troubleshooting services related to Microsoft 365 applications, Windows operating systems, and hardware.

Responsibilities:

• Provide first-level client support via phone, email, and remote assistance tools for hardware, software, and network-related issues.
• Diagnose and resolve technical issues related to Microsoft 365 applications, including but not limited to Outlook, Teams, and OneDrive.
• Install, configure, and maintain desktop hardware and software systems for clients.
• Collaborate with other members of the IT team to resolve complex technical issues.
• Monitor and maintain client systems to ensure security and performance.
• Create and maintain technical documentation related to client hardware, software, and network configurations.
• Continuously improve technical knowledge and skills through self-learning and professional development opportunities.

Preferred qualifications:

• Microsoft certification (e.g., Microsoft 365 Fundamentals).MS100, MS900 and AZ900
• Experience with Microsoft Entra ID, Intune MDM, and Conditional Access
• Knowledge of Microsoft Powershell Scripting
• Knowledge of networking principles and protocols.
• Familiarity with professional services automation (PSA) and RMM platforms.

• A proven PASSION for technology
• Associate's degree in a computer-related field or equivalent work experience.
• Basic understanding of Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Experience with Windows operating systems and hardware support.
• Experience working in a Managed Service Provider environment.
• Excellent written and verbal communication skills.
• Customer-focused attitude and ability to work in a team environment.
• Strong problem-solving and analytical skills.

• 401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement
• Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones
• Health Insurance coverage to keep you healthy and happy
• Dental and Vision plan to make sure you can maintain good health
• Supplemental Insurance and Life Insurance