Purpose of Position:

This position will be responsible for maintaining good relations between internal and external customers, and the company’s network of 3rd party providers.

Accountabilities:

• Manage appointments for 3rd party carriers and brokers.
• Will be the first point of contact between carriers and customer for tracking and tracing purposes.
• Prepare daily routes and confirm routing with carrier and customer.
• Manage track process to ensure timely customer pickup and delivery.
• Manage collection of PODs
• Responsible for issuing of Com checks and lumpers.
• Update and maintain assigned reports on a daily, weekly, and monthly basis.
• Keep dispatchers aware of any delays or problems.

Minimum Skills Required:

• High School Diploma or equivalent, from an accredited institution.
• Knowledge of Microsoft Office Programs (i.e. Word, Excel and Outlook).
• Knowledge of Department of Transportation (DOT) rules and regulations.
• Strong sense of direction and good understanding of the U.S. inland.
• Knowledge of transportation handling best practices, with a good understanding of cold chain management.
• Excellent communication, organizational and customer service skills.
• Must be flexible to work on holidays and weekends when required.

• Knowledge or experience with Transportation Management Systems (TMS).
• Previous experience with any transportation software programs is beneficial for this position.
• Less than Load (LTL) and Truck Load (TL) experience.

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