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POSITION SUMMARYResponsibility with assisting the Guest Services Manager in overseeing the overall daily operations of the Hotel Staff; included but not limited to Front Desk, PBX, Bell/Valet and Housekeeping/Laundry staff. Responds to guest special requests, needs and problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise daily operations of the Front Desk, PBX, Bell/Valet and Housekeeping/Laundry to comply with company and departmental policies, motivate associates and maximize revenues. Remain calm and alert especially during emergency situations and/or heavy hotel activity. Resolve customer complications and complaints by conducting thorough research of the situation and determine the most effective solution.
GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this job class and are not all inclusive.
WORKING CONDITIONSMust have ability to:
JOB QUALIFICATIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
REGULATORY AND COMPLIANCE RESPONSIBILITIESIn addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:
#dellago
Full Time
$36k-58k (estimate)
04/13/2024
05/27/2024
dellagoresort.com
WATERLOO, NY
50 - 100
2014
JONATHAN SWAIN
$5M - $10M
The hottest slots, the most-thrilling table games, marquee entertainers and a 4-star resort-style hotelits excitement at a whole new level! Were del Lago. In Italy, it means of the lakes. But around here, it means so much more. Its a way of life, a ready-for-anything attitude thats a spicy mix of old world charm and homegrown hospitality. Its adventure and excitement, best friends and unforgettable times, big-name entertainment and small-town values. And its a commitment to excellence that drives everything we do. Our gaming floor features 1,956 Slot Machines and 99 Tables Games including 14 P...oker Tables and an exclusive High Limit Room. Enjoy a variety of dining options at our seven restaurants including a premium steakhouse, a locally sourced buffet and several additional options to entice any palette. Play hard and rest easy in one of 205 luxurious hotel rooms and treat yourself to a much-deserved day of rest at Spa del Lago with spa treatments to sooth and rejuvenate. Choose our customizable event spaces to celebrate your wedding, business meeting and special event planning. del Lago Resort & Casino is the Finger Lakes #1 Resort and Casino.
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