A Day in the Life and the Impact You’ll Make:

The Project Administrator plays a significant role in the implementation and management of assigned client projects. In addition to assisting in the delivery of the scope of services, the Project Administrator will be responsible to provide key information that supports and informs the project team. Responsibilities also include participation in the project initiation meetings, review meetings and closeout meeting for each assigned client project. The position is expected to support other members of the Client Services team in performing activities in support of all client projects. Responsibilities of the position grow as the person becomes familiar with our services.

What You’ll Do:

• Plan, manage and coordinate delivery of the Client Services’ portion of projects utilizing department technology. Initiate appropriate administrative activity to support successful service delivery.
• Collaborate and build relationships with internal and external stakeholders like client contacts, PMs, delivery consultants, to assist in providing client excellence.
• Work directly with the Project Manager (PM) in reviewing and understanding the delivery of the scope of services. Review projects monthly with PMs to assist with the managing of hours against the baseline.
• Deliver the multi-step process of survey administration utilizing proprietary software in conjunction with other technology platforms
• Collaborate with Survey Manager for all custom survey work and create confidential reports containing survey results compared to selected norms.
• Score responses and create standard graphs for non-custom surveys that contain site specific and/or individual information compared against appropriate standard norms.
• Prepare invoices using DEKRA’s accounting software that accurately reflect client’s billing requirements and deliverable details.
• Develop timelines for material ordering and custom deliverables, when necessary.
• Work proactively to ensure that we deliver excellence for both consultants and clients
• Be an active participant at internal project team meetings, including taking meeting notes and document project action items.
• Coordinate coaching calls and visits between company consultants and client customers.
• Work jointly as a team with other members of Client Services to meet project deadlines and prepare project deliverables on projects which are not regularly assigned.
• Must develop collaborate working partnerships with both internal and external customers
• Other tasks or projects as assigned by management

What You’ll Bring:

• Education: bachelor’s degree in a business-related field
• Experience: Minimum five years’ experience in a corporate setting with an emphasis on project support
• System and/or technical requirements: Microsoft Office; including Word, Excel, Outlook and PowerPoint; LMS administration
• Ability to work effectively with remote stakeholders and customers via phone and multi-media platforms
• Experience in delivering high quality customer service and willingness to demonstrate a strong client service orientation in all activities and all interactions internally and externally
• Ability to work unsupervised, manage extreme detail and produce error-free work under pressure
• Ability to handle multiple tasks with short deadlines and prioritize effectively
• Ability to exercise judgment, identify problems, research potential solutions, and identify situations requiring the expertise of others
• High degree of professionalism and skill in verbal and written communications
• Ability to work both independently and collaboratively as a team player

Physical Considerations:

• Ability to work in a general office environment
• Ability to handle extended periods of computer-based work, including telephone
• Ability to lift 25-40 lbs. 

Travel Considerations:

• Domestic travel required, estimated up to 10%

What You’ll Receive for the Value You Bring:

Compensation:

The hourly range is $26.45 per hour - $28.85 per hour. Actual salary is dependent on a wide range of factors, including experience, skills, qualifications, and location. 

Benefits:

DEKRA North America strives to provide a competitive benefits package to colleagues and promotes physical, emotional, and financial well-being. Colleagues can self-select from our benefits to create a package unique to their needs. These benefits include access to competitive health care and retirement benefits, paid time off, mental health well-being resources, and opportunities to learn and develop. Below is a list of benefits we offer our colleagues:

Health & Well-being Benefits:

• Health care benefits: medical & prescription, dental, vision (including Domestic Partners)
• Critical Illness & Hospital Indemnity supplemental insurance
• Company Health Savings Account contribution
• Flexible Spending Account for eligible health care and dependent care expenses
• Paid time off such as vacation, sick leave, and floating holidays
• Mental and emotional support resources through our Employee Assistance Program
• Wellness Program to increase activity and health habits, with ability to earn participation rewards
• Paid Parental Leave
• Travel Assist (Domestic/International)

Financial Benefits:

• Participation in a 401(k) plan, with an employer match
• Company paid Short- & Long-Term Disability benefits
• Group term life insurance with options to buy-up for self and others
• Tax-free Service Awards

Growth and Development Benefits:

• Education Assistance Program
• Student Loan Repayment Assistance
• Internal training and development resources to grow your career
• Annual Career Goal Setting and Performance Review cycle participation

This list provides an overview of benefits provided for US-based colleagues; the DEKRA North America Employee Benefits Guide outlines plan details and further related eligibility requirements.

Additional Position Details:

• Reports to: Client Services Supervisor
• Work Model: Hybrid
• Work Location: Oxnard, CA
• Supervises Others: No
• Status: Full-time; Regular
• FLSA Classification: Non-exempt 
• Visa Sponsorship Eligibility: This position is not eligible for Visa Sponsorship

About Us:

As a global provider of comprehensive services and solutions, we help our customers improve their safety, security, and sustainability outcomes. DEKRA is the world’s leading testing, inspection and certification (TIC) companies offering innovative professional services in the fields of vehicle inspection, expert appraisals, industrial product testing & certification, management system certifications, leadership consulting, and much more. DEKRA is a purpose-driven organization with a deep passion to make the world a safer place on the road, at work, and at home. In DEKRA, you will be part of a continuously growing organization with a near 100-year history involved in more than 50 countries on five continents.

We hope you’ll consider a career with DEKRA North America as we strive to become the Global Partner for a Safe World!

DEKRA North America is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

DEKRA North America is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please email dekra.hr.na@dekra.com, or call 1 (770) 971-3788. We will make a determination on your request for reasonable accommodation on a case-by-case basis.