*** Please be advised that this position requires you to be in office at our Tampa, FL clinic***

What Are We Looking For?

Defy Medical is looking for a Front Desk Associate on our Medical Staff Team to add to our growing team. The Medical Staff Team plays a pivotal role in the patient care plan. The Front Desk Associate will be the first impression of Defy Medical with many patients.

A Front Desk Associate at Defy Medical is outgoing and enjoys helping people. Friendly demeanor, excellent communication, and organization are pillars for this role. Customer service is the key element to being successful in this role.

Responsibilities

• Blood Draws and record patient information such as vital signs, weight and changes in medical history information into the Electronic Medical Records (EMR)
• Phone triage patients throughout the country via telemedicine
• Administer injections when necessary
• Opening/Closing task of clinic (Alarms, coffee maker, tv, etc)

• Cordially greet patients as they enter the clinic and provide them any necessary paperwork or other information needed for their visit.

• Process and ensure accuracy for Defy shipments orders
• Handle and process clinic deliveries
• Communicating with patients, medical personnel, and other staff members within the organization.
• Maintain patient and employee privacy in accordance with HIPAA regulations.
• Maintain email communication with patients and co-workers daily
• Assist with patient initial orders and medical orders
• Processing of travel letters and letters of medical necessities
• Upload patient documents into intakeQ
• Assisting with the count of clinic and front office inventory
• Prepare flow charts, notate appointments, and print out lab orders for following day patients
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Provide superior customer service and apply problem solving skills to any patient complaints and provide follow-up to ensure satisfaction
• Duties, responsibilities, and activities may change at any time with or without notice

***ALL TRAINING IS DONE IN OUR TAMPA OFFICE***

Qualifications

• Prior front desk experience
• 1 years in healthcare preferred
• High School Diploma
• Ability to execute active listening skills to provide exceptional customer service.
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
• Excellent written and verbal communication skills including phone and e-mail etiquette.
• Ability to effectively learn and utilize multiple computer programs.
• Ability to prioritize and multi-task.
• Ability to work in office

Shift: 7:45am-5:15pm M,T,W,TH, and Saturday Remotely from 8:00am-2:00pm. 

Compensation: $18/Hourly

Location

Tampa, FL

Department

Medical

Employment Type

Full-Time

Minimum Experience

Experienced