To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The essential functions include the following:

• Greet clients as they are entering a treatment program.
• Create a client/customer focused experience for all clients seeking treatment services.
• Facilitate the intake process to ensure appropriate treatment for all potential clients.
• Assist clients with required paperwork during the intake & admissions process.
• Ensure clients who are meeting with remote staff are placed on telehealth technology.
• Walk clients back to medical services, if needed for ambulatory withdrawal.
• Clearly communicate with admission team to ensure clients are moving through the intake and admissions process as quickly as possible.
• Log into the admissions call que to answer calls between appointments.
• Manage and screen all walk-in appointments.
• Cover front desk, as needed.

Required Skills & Experience (Minimum Qualifications):

• High School Diploma or GED required.
• Must be 21 years of age or older.
• At least 1 year of freedom from problematic substances.
• Must be comfortable working with people with life-controlling challenges, including mental health and addiction.
• Strong organizational skills and attention to detail, with the ability to effectively manage time.
• Excellent communication and interpersonal skills to interact with clients, staff, and leadership.
• The ability to live and work by MnTC’s culture of honor & core values – practicing compassion, honor, respect, integrity, servanthood, and trust.
• Must complete DHS background check and be cleared to work in human service programs.
• Must be able to meet specific staff requirements outlined in Minnesota Statutes 245G.11 (including understanding of client rights). Reference: 245G.11 MN Statutes