Position Overview:

Reporting to our Food & Beverage Management/Supervisory team, the Restaurant Server professionally provides guests with information about the culinary and beverage selections available, helping guests to navigate the menus, collecting guests’ selections, accurately presenting and serving selected items, ensuring guest satisfaction throughout the experience, and communicating effectively with team members and the management/supervisory team to prevent and resolve any issues. The server will also be responsible for payment processing and assisting in the maintenance of the restaurant area and equipment.

Job Duties:

• Know and be able to speak eloquently about the hotel, restaurant, food and beverage offerings, wine, beer, and cocktail selections.
• Gain insights to a guest dining preference through verbal and nonverbal cues.
• Be respectful and courteous to all colleagues and guests.
• Maintain the ambiance and service standards of the hotel throughout dining experience.
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Prepare room for dining by preparing tables and setting decorations, condiments, candles, napkins, service plates, polishing glassware, and polishing utensils.
• Transmit orders to bar and kitchen by recording guests' choices, identifying guests' special dietary needs, food allergies, dietary restrictions, and special requests.
• Keep kitchen staff informed by noting timing of meal progression.
• Serve orders by picking up and delivering guests' choices from bar and kitchen and delivering accompaniments and condiments from service areas.
• Respond to additional guest requirements by inquiring of needs and observing dining process.
• Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, maintaining beverage service and being alert to patron spills or other special needs.
• Proper handling of various payment options; Obtain revenues by totaling charges, issuing bill, accepting payment, delivering bill and payment to host, returning change or credit card and signature slip to patrons.
• Conclude dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Capable of providing instruction and assistance to the server assistant in their station.
• Successfully resolve any guest issues and complaints in a calm manner and communicate all concerns to management.
• Stock and restock service stations as needed.

Position Requirements:

• Capability of offering a charismatic and friendly style of service tailored to specific guests and their needs, building a rapport with guests to establish future business.
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
• The ability to maintain confidentiality of guest information and pertinent Hotel data.
• The ability to communicate effectively in English with guests, managers, and colleagues.
• The ability to convey technical information through writing to a nontechnical audience so the recipients easily understand the information and can quickly and correctly apply it.
• Strong attention to detail with the ability to handle the fast pace environment and effectively manage an assigned station to ensure guest satisfaction.
• Learn and retain the product knowledge relative to the position on the floor.
• Knowledge of Food & Beverage and Private Dining operational procedures beneficial.
• Knowledge of overall hotel operations as they affect department, preferred.
• General understanding of POS systems and ability to use standard software applications and hotel systems preferred.
• Ability to exercise the personal discipline and extra diligence to ensure that projects are completed in a timely manner.
• Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays.

Physical Requirements:

• Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length. 

Required Qualifications:

• High school or equivalent preferred.
• Two years of high-end hotel restaurant server experience preferred.
• RBS and ServSafe Food Handler Certification required.
• All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Wage Rate: $18.07 per hour

About Hotel Zoe

Inspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans.

Full Time Hourly Benefits:

Full Time Hourly Perks:

• EOS Employee Rates plus 50% off F&B and Retail
• Employee discounts in Pescatore Trattoria Restaurant
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events
• Discounts on Offsite Parking and Work Safety Shoes

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.