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32-40 hours full-time
2nd shift 3-11Pm
CHOICE HOTELS EXPERIENCE A PLUS A
Need person with choiceadvantage experience!!!!
32-40 hours a week
Meet guest demands
Check in majority of reservations and answer phones
Take care of guest complaints. Be productive during your shift.
All accounting functions
Do bucket checks and compare your list to your system
Verify all accounts postings and balances
Check-in/check-out guests
Utilize CLC Hotels system
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and walking guest
Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled
Skills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Abilities:
Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude.
SPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Other duties as assigned, of which the associate is capable of performing.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Schedule:
Work setting:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$26k-34k (estimate)
05/16/2024
10/01/2024
The job skills required for Front Desk Agent include Guest Service, Housekeeping, Credit Card, Accounting, Property Management Systems, Sales Lead, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.