DebtBlue, LLC (DB) is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial future. We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies become a DebtBluer today!!

Job Summary:

DebtBlue is seeking a dedicated and experienced New Accounts Trainer to join our team. As a New Accounts Trainer, you will be responsible for developing and delivering comprehensive training programs to support the successful of new accounts representatives, with a focus on lead management and time management. The ideal candidate will possess strong training facilitation skills, a deep understanding of debt settlement practices, and a track record of driving key performance indicators (KPIs) related to efficient onboarding, lead management, and time management.

Hours: This is a full-time position. Days and hours of work are typically Monday through Friday during our core hours of 8:00 a.m. to 8:00 p.m.

Duties/Responsibilities:

• New Accounts Training:
  • Develop and deliver new accounts training programs for new accounts representatives to ensure they are equipped with the knowledge and skills necessary to effectively manage leads and accounts.
  • Customize New Accounts training content based on specific job roles and responsibilities within the new accounts department.
• Lead Management Training:
  • Design and implement training programs focused on lead management strategies, including lead generation, qualification, nurturing, and conversion.
  • Provide training on effective communication techniques and overcoming objection skills to optimize lead conversion rates and maximize revenue opportunities.
• Time Management Training:
  • Create training modules and workshops aimed at improving time management skills among new accounts agents, with a focus on prioritization, organization, and productivity.
  • Offer strategies and best practices for managing workload efficiently and meeting deadlines in a fast-paced environment.
• KPI Monitoring and Performance Analysis:
  • Establish key performance indicators (KPIs) related to onboarding effectiveness, lead management performance, and time management efficiency for new account agents.
  • Monitor and analyze KPI metrics to evaluate the impact of training programs on employee performance and overall business outcomes.
  • Identify areas for improvement and implement corrective actions to drive continuous improvement in onboarding, lead management, and time management practices.
• Training Delivery and Facilitation:
  • Facilitate engaging and interactive training sessions, workshops, and seminars for new account agents, utilizing a variety of training methodologies to enhance learning effectiveness.
  • Conduct regular follow-up sessions and coaching sessions to reinforce training concepts and provide ongoing support to new accounts representatives.
• Collaboration and Executive Management:
  • Collaborate with cross-functional teams, including HR, New Accounts, and Customer Service, to align training initiatives with business objectives and organizational priorities.
  • Build and maintain strong relationships with key stakeholders to ensure training programs are effectively supporting business goals.

Education and Skills:

• Bachelor's degree in a relevant field (e.g., Business Administration, Human Resources) preferred.
• Proven experience working in the debt settlement industry, with a strong understanding of industry regulations and practices.
• Previous experience in a training or leadership role within the new accounts department, preferably within the financial services or debt settlement sector.
• Excellent presentation, facilitation, and communication skills.
• Strong analytical skills with the ability to monitor and analyze performance metrics related to onboarding, lead management, and time management.
• Ability to collaborate effectively with cross-functional teams and adapt to a fast-paced, dynamic work environment.
• Certification in training or instructional design is a plus.
• Bilingual (Spanish) is a plus

Benefits:

• Health Dental Vision insurance
• 401k
• Life Insurance
• Short & Long-Term disability
• Paid Holidays
• Paid time off
• On-site gym

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
• Low to moderate noise level.
• High level of problem-solving skills.