ROLE DESCRIPTION:
As a Customer Service Representative with Debra Webb, State Farm, you will be part of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Greet and welcome customers in a professional and friendly manner.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options and set appointments.
• Use a courteous and professional demeanor, both on the phone and in person, to ensure that clients will know their issues are being handled by a talented, competent and concerned business professional.

QUALIFICATIONS:

• Must have CA Property and Casualty License
• Proficient in using phone systems, computer systems and office equipment.
• Strong clerical skills and attention to detail.
• Excellent organizational skills with the ability to prioritize tasks.
• Computer literacy/ comfortable in a paperless office.
• Ability to explain with high level of confidence, premium increases.
• Able to multi-task in a face paced environment.

BENEFITS:

• Hourly
• Paid time off (vacation and sick/personal days)
• Monthly office lunch
• Monday - Friday hours
• Growth potential/Opportunity for advancement within my office
• SIMPLE IRA Retirement Plan with a percentage employer match

Compensation: $18.00 - $22.00 per hour
We're Hiring!
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Debra Webb - State Farm Agent may be the right fit for you!
About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Modesto, CA.
• I have been a State Farm agent since 1997.
• I am a proud graduate of Sonoma State University - B.A. Management Studies.
• We currently have 2 team members at our agency.
• Our agency has received awards including: Legion of Honor and Crystal Excellence Award

If you want a career, not a job, then we encourage you to apply
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.