Position SummaryThis position is responsible for providing oversight of residential services at Conservatory which include but are not limited to facilitation of late-night activities including groups, movies and discussion, assisting in crisis intervention, assisting with incident reporting, and entering data in HMIS.

Essential Duties and Responsibilities

Residential Support Services

• Ensure program and resident safety, security and integrity during designated hours.
• Collaborate with Case Managers and other program staff to ensure the delivery of services, including Harm Reduction and Trauma Informed Care.
• Display and comply with agency's mission, policies and procedures, and service models, which includes Harm Reduction and Trauma Informed Care.
• Maintain awareness of facility surroundings for safety and reporting of accidents/incidents per policy.
• Respond to and assist in timely and appropriate crisis intervention.
• Build healthy and positive relationships with residents/participants.
• Respond to emergencies, such as alarms, fire and intrusion by following emergency response protocol.
• Complete and follow up on wellness checks during shift as needed.
• Completion of accidents, incidents and hospital petitions if needed and contact with on-call supervisor or case manager.
• Facilitate support group activities such as insomnia groups, movies, games and/ or discussions w/ residents.
• Communicate any challenges or concerns about residents or day to day operations to Residential Service Director and shift log documentation.
• Communicate directly and effectively with other program staff and program participants.
• Execute and maintain tenant-centered programming.
• Maintain eviction prevention procedures and harm reduction strategies.

Administrative Support

• Complete and submit required documents before end of shift.
• Enter data in HMIS

Qualifications and RequirementsEducation: High School Diploma or equivalent; Associate degree or higher preferred.

Licensure and/or Certification: N/A

Job Experience: 1 years of residential services experience in supportive housing setting; 1 years working with people with mental illness, substance abuse and/or both.

Special Knowledge & Skills: Knowledge of issues surrounding homelessness, mental illness and chemical
dependency; proficiency in Microsoft Office software, effective oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; ability to communicate effectively with case management, staff, psychiatrist and other providers around mental health and medical issues; demonstrate clear and professional boundaries; act in a professional manner; Valid Illinois driver's license, proof of insurance and own vehicle preferred.

Deborah's Place is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, immigrant, bilingual, and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities.