At DealerBuilt, we empower people to achieve their unique ambitions. DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our innovative SaaS solutions are built by dealers for dealers. Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that is why our platform is tailored to adapt to those specific needs and ambitions regardless of the dealership size. Our innovative technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us and Make Way For YOUR WAY!

WHY WE’RE LOOKING:

A leader of Performance Managers will retain revenue, drive customer engagement and utilization, and grow revenue. This individual will be representing industry leading, proven, and award-winning automotive software solutions that from Lightyear, Oplogic, and iService . This portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and more.

WHAT YOU’LL DO:

• Establish systems to support Performance goals
  • Establish expectations and ensure execution of a disciplined cadence of customer engagement
  • Project management style management of our customer’s success
  • Establish a playbook of best practices, templates, and requirements for each onsite/remote customer engagement (e.g., goals, agenda, meeting, execution, stakeholder debrief, action plan, and follow up email) with project management style ownership
• Team Development
  • On going management, expectation setting, accountability, and coaching
  • Cross training of all Success to ensure generalist status across DMS, CRM and Service portfolio with specialist focus in at least one dealership area (Variable Operations, General Operations including Accounting, or Fixed Operations) to ensure each Success Manager can support a geographic area or named accounts efficiently and effectively
  • On going Product, Demonstration, and Performance Manager Training
• Lead a team of Performance Managers to successfully
  • Retain Revenue
  • Drive customer engagement and utilization
  • Grow Revenue

WHAT YOUR TEAM WILL DO UNDER YOUR LEADERSHIP:

• Retain revenue
  • Establish trusted advisor status with decision makers and stakeholders
  • Show ownership and urgency in the completion of action items
  • Seek customer feedback to improve the customer experience
• Drive customer engagement and utilization
  • Establish and maintain generalist status for all assigned solutions and subject matter expert status for in at least one dealership area (Variable, General Operations (including Accounting), or Fixed Operations)
  • Support the customer’s strategic projects
  • Analyze account and solution performance to recommend changes to support dealership goals and lead to greater return on investment for the customer
  • Host utilization sessions (remote/onsite) to improve the use of the solution, employee satisfaction, and financial impact
  • Educate and leverage on the use of enhancements
  • Assist in creating training course and educational materials
  • Promote the value of the solution
  • Share best practices being utilized for solutions
  • Assist with Onboarding as required
• Grow revenue
  • Understand the dealership’s goals and outstanding projects
  • Understand the competitive solutions being utilized and the pros/cons of those solutions as well as the pricing and term remaining if the customer is not satisfied with the current solution
  • Keep the customer informed of DealerBuilt’s vision and solution portfolio
  • Uncover opportunities for additional DealerBuilt solutions to be utilized by partnering with sales to win that business
  • Demonstrate the value of the solution if requested

WHAT WE’RE LOOKING FOR:

• Been there, done that leader that has run a success organization
• Builder of process, systems, and playbooks to drive best practices
• Teacher that can establish standards and coach to those standards to drive change
• Project management style focus to ensure customers achieve their desired business results
• Cross functional leader that can support and drive other departments
• Relationship builder at the C-Level
• Excellent communication (verbal and written) and internal tools (SFDC, ZenDesk, Teams, Excel, etc.) skills
• Remote, field based role with approximately 30% of your time working with team at the customer’s site
• 5 years of automotive software experience, representing a similar portfolio (optimal) with proven results
• Bachelor’s Degree or equivalent in career experience

WHAT’S IN IT FOR YOU:

• Competitive Compensation: This position offers a base salary and bonus. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization
• Comprehensive Health Coverage: Access to top-tier medical, dental, and vision insurance ensuring you and your loved ones are well taken care of
• Financial Wellness: Benefit from a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA) to empower your financial planning and health-related expenses
• Peace of Mind with Insurance Plans: Our commitment to your security includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance, ensuring you have the support you need during challenging times
• Life and AD&D Insurance: Protect your loved ones with our comprehensive life and accidental death & dismemberment insurance coverage
• 401(k): Secure your financial future with our 401(k)-plan featuring no wait time and a company match
• Employee Assistance Program (EAP): Your mental and emotional well-being is paramount. Access confidential counseling, support, and resources through our EAP
• Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Unlimited Paid Time Off along with remote flexibility
• Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization

DealerBuilt is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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