The Microsoft Office365 Administrator supports and administers the operations of all Microsoft-based infrastructures and projects. 

Salary Range: $70,000-$80,000/year

Daily Responsibilities: 

• Support and administer the operations of all Microsoft-based infrastructures as well as projects based on that infrastructure.
• Provide IT leadership, engineering consulting support and oversight for all areas of Microsoft related technologies, including Microsoft 365 and associated technology including best practices, security, and configuration.
• Manage daily technical IT operations related to windows support. Plan for and arrange changes, upgrades, data migration, or downtime as necessary and proactively communicate them within our organization.
• Create and maintain metrics reports and dashboards for measuring effectiveness and business impact.
• Develop and maintain scripts used to manage\support the Office 365 environment for multiple applications.
• Manage Microsoft 365 security administration.
• Perform application maintenance, e.g. system parameters, user permissions, group policies, etc.
• Provide system support and maintain uptime as defined within the IT acceptable standards.
• Provide security-related updates and/or patches.
• Developing dashboards, designing business reports and data analysis.
• Develop, maintain and update Microsoft 365 governance documentation.
• Efficiently diagnose, troubleshoot and resolve technical issues.
• Responsible for adhering to company established security procedures.
• Proactively stay up to date with all the latest technologies.
• Recognize and escalate difficult technical issues within the organization or to external vendors.
• Work with support and/or product development personnel to troubleshoot and work around product issues.
• Well-organized with the ability to multi-task and work with minimal supervision required.
• Strong verbal and written communication skills.
• Must have a current valid NYS driver's license and travel to various locations throughout Long Island with equipment.
• Maintains 24x7 availability and be willing to provide after-hours support as needed. On-call rotation required.
• Will occasionally need to work after regular office hours and on weekends.
• Performs other job-related duties as required.

Competencies:

• Identify, research, recommend, and implement Microsoft 365 solutions and applications such as Azure AD, Teams, Flow, PowerApps, OneDrive, Forms, Office, SharePoint, Endpoint Manager, etc.
• Serve as a point of contact regarding new requests related to Microsoft applications and solutions to meet business needs.
• Provide second/third level support services to employees for complex, technical and configuration issues related to Microsoft 365 applications.
• Implement compliance and enforce ownership of applications and site content with stakeholders.
• Collaborate with workgroups for the integration and testing of applications that support Office 365 solutions.
• Stay current on Microsoft 365 changes, updates and new Microsoft releases for Office 365 and related products.
• Define requirements and scope for project implementations.
• Ensure effective use of existing applications and deliver new solutions on time and with high quality.
• Experience in the development of technical and user documentation.
• Scripting and development skills using PowerShell.
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets.
• Experience with Mobile Devices and Mobile Device Management.
• Ability to create technical documentation, Knowledge Base Articles / Technical Notes.
• Developing user training and instructional materials as needed.
• Excellent troubleshooting, planning and migration skills.
• Ability to work both independently and in a team environment.
• Ability to prioritize, organize and successfully work on several projects simultaneously with minimal supervision.
• Self-motivated, proactive, and resourceful.
• Positive, professional attitude.
• Reacts quickly and adapts to changes in priorities, circumstances and direction.
• Applies high level of attention to detail and accuracy.
• Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, employees we serve and vendors.

Requirements:

• Bachelor’s degree or equivalent
• At least 4 years' experience in Information Technologies, or another related area with experience supporting Microsoft 365 applications for a non-profit, healthcare and/or education environment
• One or more Microsoft 365/Azure certifications a plus
• Demonstrated experience with call tracking/ticket management system
• Demonstrated experience with cloud technologies

Physical Demands:

• Must possess average dexterity to effectively work with standard office equipment. 
• Must be able to maneuver and position oneself to install, remove and inspect various equipment at different heights. 
• Must be able to lift, move and transport varying IT equipment, up to 50 pounds. 

DDI is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.