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POSITION SUMMARY:
The eCW Implementation Specialist is a key member of the DCPCA HIT team whose primary purpose is to support eClinicalWorks (eCW) electronic health records (EHR) and electronic health exchange (eHX) applications. The eCW Implementation Specialist is a critical end-user support position responsible for efficient and timely hands-on support, troubleshooting and remediation of eCW and eHX issues. The eCW Implementation Specialist collaborates closely with the end-users on a daily basis to provide education and instructions on these mission-critical system features and functionality and to explore various options to accommodate the user’s workflow and operational needs.
The eCW Implementation Specialist will report to the Director of eCW Support Services to provide direct support to specific assigned projects undertaken by the HIT team to (1) implement new eCW features and/or capabilities, or (2) optimize the use of existing eCW tools and processes, which includes assessing available eCW options to best address user workflow and operational needs and managing the set-up, configuration, customization and troubleshooting of the eCW system to ensure established operational goals are achieved. The eCW Implementation Specialist will also assist DCPCA’s eCW support staff in resolving eCW issues that require eCW EHR configuration and/or customization.
The successful candidate will have a strong background with eClinicalWorks (eCW) or an equivalent Electronic Medical Records (EMR) system. This talented professional will possess a solid customer service orientation, with enthusiasm for finding solutions to common eCW issues. A critical skill set is the ability to communicate with multiple eCW users and other stakeholders effectively and efficiently.
The successful candidate for this role will be required to work in the DCPCA office at least three (3) days a week. However, DCPCA also offers an alternative 5-4/9 compressed work schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS, KNOWLEDGE & SKILL REQUIRED:
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COMPENSATION:
DCPCA offers competitive salary based on experience and skills of employees. Additionally, DCPCA provides a comprehensive benefits package that includes medical, dental, vision, 403b match, ancillary benefits, access to Flexible Spending Accounts, and generous leave benefits.
ADA SPECIFICATIONS:
This position is primarily sedentary in the Washington DC office with some local trips to stakeholder and clinical offices, as well as occasional overnight travel. The position may require some bending and lifting.
DCPCA is a fast-paced, high-energy organization with a very ambitious agenda and a highly motivated staff. This job will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily challenges.
DCPCA is an Equal Opportunity Employer.
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Full Time
$92k-124k (estimate)
05/31/2024
06/15/2024