Overview

 He/she is responsible for the scheduling of outpatients for testing, treatment or other procedures in an expeditious, friendly and courteous manner.

Responsibilities

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet. Responds timely to all forms of communication.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

Working Conditions:

WORK CONTEXT

• Interpersonal Relationships
• Contact with others
• Deal with External Customers
• Deal with Unpleasant or Angry People
• Frequency of Conflict Situations
• Responsibility for Outcomes and Results
• Telephone
• Work with Work Group or Team
• Physical Work Conditions
• Indoors, Environmentally Controlled
• Physical Proximity
• Spend Time Making Repetitive Motions
• Spend Time Sitting
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
• Structural Job Characteristics
• Consequence of Error
• Freedom to Make Decisions
• Frequency of Decision Making
• Impact of Decisions on Co-workers or Company Results
• Importance of Being Exact or Accurate
• Importance of Repeating Same Tasks
• Time Pressure

 PHYSICAL FACTORS

• Physical Abilities
• Gross Body Coordination
• Stamina

• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.

• OTHER JOB FACTORS

• Work Styles
• Adaptability/Flexibility
• Analytical Thinking
• Attention to Detail
• Concern for Others
• Cooperation
• Dependability
• Independence
• Initiative
• Integrity
• Self-Control
• Social Orientation
• Stress Tolerance
• Work Values
• Achievement
• Independence
• Relationships
• Working Conditions