Overview

Responsible for directing the ongoing operations of the physician/provider practices and supervising the activities of all clinical and non-clinical staff supporting the practice. Incumbent has managerial responsibilities over multiple physician/provider practices or large multi-provider practice.

Responsibilities

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

Minimum of two (2) years’ experience as a team leader/supervisor/manager of business services in a healthcare related environment including knowledge of general medical billing practices and budget management. Bachelor’s degree in Healthcare, Business or related field preferred. Good interpersonal and public relations skills required. Valid driver’s license and must have reliable transportation resources to travel to business-related meetings. Must be able to read, write legibly, speak and comprehend English.

WORKING CONDITIONS

Requires manual dexterity. Position is in an office setting requiring mostly sitting with some standing, reaching, bending, and stooping during the course of each day. Occasionally requires lifting up to 30 pounds from floor to shoulder level. May require use of footstool to reach top shelves. Position requires some light driving. The position includes possible exposure to human body fluids, disease, infection, lab chemicals, and hazard materials. The position requires good communication skills, involves contact either face to face, by email or over the phone with co-workers, physicians, and patients.

Physical presence onsite of essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation.