Overview

He/she is highly visible to the department’s outpatients, guests, inpatients, physicians and other customers. Employee must be extremely sensitive to customer and patient’s needs and expectations and display excellent interpersonal skills, judgement, dependability, conscientiousness and caring and empathy skills. Cordially greets and assists all patients, families, physicians and visitors in a professional manner as they arrive in the department. Highly organized and well versed in using electronic records, digitizing and with the technology.

Responsibilities

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet. Responds timely to all forms of communication.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

Working Conditions

WORK CONTEXT

• Interpersonal Relationships

• Contact with others
• Electronic mail
• Frequency of Conflict Situations
• Face-to-Face Discussions
• Responsibility for Outcomes and Results
• Telephone
• Work With Work Group or Team

• Physical Work Conditions
• Awkward Positions
• Exposed to Disease or Infections
• Exposed to Radiation
• Indoors, Environmentally Controlled
• Physical Proximity
• Spend Time Bending or Twisting the Body
• Wear Radiation Protection
• Structural Job Characteristics
• Consequence of Error
• Freedom to Make Decisions
• Frequency of Decision Making
• Impact of Decisions on Co-workers or Company Results
• Importance of Being Exact or Accurate

PHYSICAL FACTORS

• Physical Abilities

• Dynamic Flexibility

• Extent Flexibility

• Gross Body Coordination

• Gross Body Equilibrium

• Stamina

• Static Strength

• Trunk Strength

• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.

OTHER JOB FACTORS

• Work Styles
• Adaptability/Flexibility
• Analytical Thinking
• Attention to Detail
• Concern for Others
• Cooperation
• Dependability
• Independence
• Initiative
• Integrity
• Self-Control
• Social Orientation
• Stress Tolerance
• Work Values
• Achievement
• Independence
• Relationships
• Working Conditions