DCCA is a veteran-owned IT business specializing in providing innovative solutions to a variety of government agencies and commercial enterprises since 1982. DCCA is proud to offer career growth opportunities and a competitive compensation and benefits package. Visit our website at:

Software Administrator III

Candidate must have an active TS/SCI w/Poly

Key Tasks:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problem and remains involved in the resolution process. Configures and manages UN1X and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This candidate should have the skills and experience necessary to support installation and maintenance of Cisco routers and switches in support of enterprise systems for the program.

Required Skills:

*Provide support for implementation, troubleshooting and maintenance of IT systems

*Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems

*Manage the daily activities of configuration and operation of IT systems

*Provide assistance to users in accessing and using IT systems

*Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

*Provide support to IT systems including day-to-day operation, monitoring and problem resolution for all of the client/server /storage /network devices, mobile devices, etc.

*Provide support for the escalation and communication of status to agency management and internal customers

*Optimize system operations and resource utilization and perform system capacity analysis and planning

*Provide in-depth experience in trouble-shooting IT systems

*Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

*Provide support for the dispatch system and hardware problems and remains involved in the resolution process

*Configure and manage UNIX and Windows (or other applicable operating systems and installs /lo ads operating system software, trouble shoot, maintain integrity of and configure network components along with implementing operating system enhancements to improve reliability and performance

*Support the design of systems, mission architecture and associated hardware

*Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)

*Analyze and resolve complex problems associated with server hardware applications and software integration

Required Education / Certifications

*Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor' s degree.

COVID Safety Requirements

DCCA is committed to the safety of our workforce and customers, adhering to COVID-19 Safety Protocols as required by the company, our customers and the Safer Federal Workforce Task Force. Some customer facilities require all employees to provide proof of vaccination status as a condition of employment, subject to approved medical or religious accommodations. Mask wearing and frequent COVID testing/attestation may also be required.

DCCA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.