General Job Information

Job Summary

The Department of Employment Services (DOES) is the agency who connects District residents, job seekers, and employers to opportunities and resources that empower fair, safe, effective working communities The Workforce Development Specialist will serve as a WIOA Case Manager in the Department of Employment Services (AJC).

The AJC supports residents by fostering economic development and growth in the District of Columbia by providing workforce training, linking job seekers with employers, compensating unemployed and injured workers, and promoting safe and healthy workplaces.

The incumbent will be responsible for maintaining statistical data along with creating and updating case management records which reflect current and accurate data and the case management activities performed as defined by the Department of Labor.

The incumbent will ensure easy accessibility to official documents and other reference documents in addition to the status of work in progress.

Duties and Responsibilities

Incumbent interviews, registers, and places applicants according to occupational codes. Counsels’ applicants to identify needs and / or problems and to determine appropriate action required or referral to be made.

Refers applicants to appropriate specialized services for testing. Incumbent screens applicant files against Job Bank listings and refers qualified applicants to jobs.

Assess customers and identifies eligible program participants. Incumbent provides applicants with pertinent labor market information, and job training opportunities that align with their need.

Incumbent provides one-on-one assistance to maximize the use of resources. Researches and identifies suitable training providers.

Completes documentation required for training referral through individual training accounts or contracts for special populations.

Incumbent conducts presentations and conducts orientations on eligibility and program services. Incumbent provides career advice, research, and provides customers with information as it relates to educational and school options, tuition, books, uniforms, and equipment.

Collects, organizes, and analyzes information about customers, including records, tests, interviews, and professional sources, to assess their interest, aptitudes, abilities, and personality characteristics for vocational and career planning.

gathering and analysis of information and reports necessary to document and evaluate processes.

Qualifications & Experience

Specialized Experience : Experience that equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.

To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.

Licensures and Certifications

None

Work Conditions / Environment

The work is performed in the normal office setting.

Other Significant Facts

Promotion Potential : No known promotion potential.

Pay Plan, Series and Grade : CS-0142-11

Salary : $ 72,711-$93,735

Duration of Appointment : The duration of this appointment is 13 months.

Residency Preference : Applicants claiming Residency Preference will be required to maintain residency in the District of Columbia for a minimum of seven (7) years.

Failure to do so may result in forfeiture of employment.

Position Designation : This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

EEO Statement : The District of Columbia Government is an Equal Opportunity Employer : All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Last updated : 2024-05-09