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To insure 100% guest satisfaction by providing Days Inn guests with a warm welcome and providing efficient and effective front desk service in accordance with Days Inn brand standards.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Creates 100% guest satisfaction and exceeding guest expectations.
1. Receives and processes incoming guests
· Ensure a delightful, seamless arrival and departure for our guests.
· Greets guest and processes hotel registration and other attractions.
· Keeps current on hotel accommodations, services and local attractions.
· Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
· Works with other departments as appropriate to arrange for services requested by the guest.
· Stays current with developments in the hotel by reviewing and updating the communication log
· Prepares end of shift summaries and communications for management and other shifts.
· Encourages day to day selling of guest accommodations and promotes hotel amenities, food and beverage outlets, hotel service, and loyalty program.
· Make reservations in accordance with hotels yield management practices.
· Processes customer credit at check-in in accordance with the hotel policy and data privacy policy standards.
· May be responsible for answering and fielding all calls to the hotel, both internal and external.
· Identifies and records special billing instructions and notifies accounting.
· Obtains appropriate signatures for guest transactions.
· Follows hotel policy on cash banks.
· Maintains confidentiality on guest information.
2. Creates 100% guest satisfaction by providing the Days Inn brand experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
· Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience.
· Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
· Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
· Performs other duties required to provide the service brand behavior and genuine hospitality.
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Schedule:
Education:
Experience:
Work Location:
Work Remotely:
Days Inn of Carlsbad provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Types: Full-time, Part-time
Pay: $13.00 - $13.50 per hour
Expected hours: 40 per week
Schedule:
Work setting:
Education:
Experience:
Shift availability:
Work Location: In person
Part Time | Full Time
$24k-32k (estimate)
02/23/2023
09/10/2024
The job skills required for Front Desk Agent include Guest Service, Confidentiality, Billing, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.