Summary: Under general supervision of the service manager to perform system design, troubleshooting, programming, and installations. Optimizes, maintains, and repairs 2-way and wireless communications systems including complex radio systems and 911 communications centers for customers.

Supervisory Responsibilities: None.

Essential Functions: Tasks that must be performed by the person in this job.Reasonable accommodation(s) may be requested to enable individuals to perform the essential functions.

• Diagnose, troubleshoot, discuss, and resolve wireless communication equipment questions and problems with customers in a positive and efficient manner in person on customer’s site, by phone, e-mail, and at Day Wireless Systems’ shop location.
• Perform required diagnostic and analytical tests to diagnose and repair wireless communication equipment such as dispatch consoles, paging infrastructure, and trunked radio systems, and mobile installations.
• Analyze and comprehend diagnostic test results and use to repair and program radios and wireless equipment.
• Work with customer to determine deadlines, urgency, timeline, and schedule of completing repairs, maintenance, and programming with customers, vendors, and shop management to ensure resolution of problem meets customer’s needs.
• Prepare quotes and bids.
• Acts as the shop’s safety coordinator by collaborating with safety rep from DWS’ headquarters for all aspects of safety training and implementation.
• Perform wireless communications system programming, per industry practices and vendor criteria.
• Performs the installation of radio and wireless mobile and base communications systems per industry practices and vendor criteria.
• Reports any accidents, maintenance needs, or repairs to management while using any company vehicle. Practices and follows safe driving procedures as described and required in safe driver training.
• Must be available to work Monday thru Friday, 8 a.m. to 5 p.m. To properly support our public safety and first responder customers, technicians will be required to be on call, which includes overtime with little or no notice.

Education and/or Experience:

• Three to five years’ experience in 2-way radio and wireless communication systems theory. Able to use computer and program, troubleshoot, perform diagnostics, and repair complex communication systems.
• Associate's degree or equivalent from a two-year college or vocational school in electronics and wireless system repair is preferred but not required.
• Experience in diagnostics, repair, maintenance, program wireless communication equipment such as 2-way radios, transmitters, receivers, antennas for customers.
• Experienced with dispatch consoles, paging infrastructure, and trunked radio systems. Knowledge of radio repair, mobile installations, DC, AC, and RF Theory as it applies to wireless communications.

Licenses, Certifications:

• An industry license (FCC, FICA or NARTE)
• A valid driver license and insurability in the state of employment
• CET or NABER certification
• Limited energy electrical license