Essential Functions: Tasks that must be performed by the person in this job.Reasonable accommodation(s) may be requested to enable individuals to perform the essential functions. Other duties as assigned.

• Diagnose, troubleshoot, discuss, and resolve wireless communication equipment questions and problems with customers in a positive and efficient manner in person on customer’s site, by phone, e-mail, and at Day Wireless Systems’ shop location.

• Perform required diagnostic and analytical tests to diagnose and repair wireless communication equipment.

• Analyze and comprehend diagnostic test results and use to repair and program radios and wireless equipment.

• Work with customer to determine deadlines, urgency, timeline, and schedule of completing repairs, maintenance, and programming with customers, vendors, and shop management to ensure resolution of problem meets customer’s needs.

• Perform wireless communications system programming, per industry practices and vendor criteria.

• Performs the installation of radio and wireless mobile and base communications systems per industry practices and vendor criteria.

• Reports any accidents, maintenance needs, or repairs to management while using any company vehicle. Practices and follows safe driving procedures as described and required in safe driver training. 

• Must have California Driver’s license and be insurable per an acceptable driving record.

• Must be able to work during the days / hours of Mon thru Fri, 8 a.m. to 5 p.m. and must be available for occasional mandatory over time, with little to no advance notice.

Non-Essential Functions: Tasks that may or may not be performed by the person in this job.

• Maintains cleanliness and maintenance of any company vehicle.

• Fill out and complete time sheets, job tickets, data entry.

• Retrieving parts from warehouse for repairs and maintenance.

• Lifting boxes, tools, computers, service monitors, and other shop equipment.

Education and/or Experience: Associate's (A A) degree or equivalent from two-year college or vocational school in electronics and wireless system repair is preferred but not required. Minimum 6 months to a year of related work experience in electronic communications repair is required; or the equivalent combination of education and experience. Acceptable previous experience in diagnostics, repair, maintenance, program wireless communication equipment such as 2-way radios, transmitters, receivers, antennas for customers. 

Knowledge of radio repair, mobile installations, DC, AC, and RF Theory as it applies to wireless communications. 

Licenses, Certifications: Valid driver license and must be insurable to drive.