Davis Behavioral Health, Inc. is actively seeking a part-time Scheduling Representative to manage client appointments and be an active and supporting member of the Clinical Support Team while building and maintaining positive relationships with DBH’s clients.

The Scheduling Representative is responsible for the following job duties:

• Answer all phones calls made to the central scheduling number/extension and schedule, reschedule, and cancel appointments for all clients in a warm, friendly, and prompt manner.
• Be informed of the daily operations of clinical and medical staff and their appointment preferences, including wait lists.
• Convey all necessary information related to the client’s appointment.
• Update appointments cancelled through automated system.
• Work within DBH’s electronic medical record system and have a working knowledge of HIPAA and other privacy laws.
• Answer telephones, screen calls, take messages, and provide information to the appropriate source, when necessary.
• All other duties as assigned related to the needs of the organization.

The clinical support staff at DBH provide the first impression for its clients and play an important role in helping clients who may be struggling with their mental health, which is why providing excellent customer service in a prompt manner is critical.

Location

This position will work in the Davis Behavioral Health Main Street Clinic located at 934 South Main Street, Layton, Utah 84041

Shift

The successful candidate will work the following schedule:

• Monday through Friday 7:30 am to 1:00 pm

Compensation

Starting pay for this position is $15.00 per hour.

Davis Behavioral Health

Davis Behavioral Health's mission is to provide access to quality behavioral healthcare by:

• Adhering to principles of choice, safety, transparency, and collaboration with our clients, staff, and partners;
• Utilizing evidence-informed practices to best serve our clients; and
• Being fiscally wise and responsible.

DBH is committed to excellence in community-based behavioral health treatment, progressive, vital and continually responsive to the needs of the community, and advocates for the behavioral health needs of our clients.

Davis Behavioral Health understands that excellent clinicians are vital to meeting the standards established by its mission and vision statements.

It is highly preferred that individuals who are interested in obtaining employment at DBH, their spouse, or one of their dependents not be actively receiving services at DBH except for medication management services to eliminate/avoid possible conflicts or uncomfortable boundaries.

Davis Behavioral Health is an equal opportunity employer.
Experience and Skills:

The selected candidate must successfully pass a pre-employment criminal background check and drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore, making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.

Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws, including no use of medical marijuana.

The selected candidates is required to be First Aid and CPR certified within 30 days of hire.

High school diploma or equivalent required.

Computer knowledge, including keyboarding (typing) skills.

Possess proficient working knowledge of Microsoft Office Suite and other computer programs.

Previous experience working in a medical office and/or familiarity with medical terminology preferred.

Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred.

The Scheduling Representative must possess strong verbal communication skills and have demonstrated professional customer service experience. The successful candidate must also demonstrate compassion, courtesy and respect to all clients and their families. Exceptional interpersonal skills with the ability to establish immediate rapport with clients.

Spanish speaking is a plus.

Job Benefits:

The part-time Scheduling Representative position is not eligible to participate in the agency's benefits program.

All employees at DBH are eligible to utilize the agency's robust Employee Assistance Program (EAP) through Intermountain LiVe Well.
From: Davis Behavioral Health, Inc.