Overview

Administer the operational and system processes for coordinating group arrival and departure. This includes verification of reservations, online bookings, rooming lists, charge routing, notes and more.

Provide ongoing communication between the client, the hotel, and the sales & Events office ensuring all operational standards are met including brand standards.

Job Responsibilities :

Act as the primary resource for the operational and administrative functions for group block management including managing group inventory, pre-arrival and post departure tasks as required.

Act as a resource to the group coordinators, hotel and the client for information. Verify information and disseminate as appropriate.

• Help train new group reservation coordinators
• Assist with build and maintenance of booking links as needed
• Assist with build and assembly of package groups for groups as needed
• Maintain a working knowledge of the sales, front office, reservation areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.
• Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue mngmt and sales meetings in order to insure financial objectives of the property are met.
• Attend GRC meeting to be aware of business trends, new bookings and changes to current bookings.
• Attend Weekly Revenue Strategy Meeting.
• Maintain accurate files and systems for information retrieval as it relates to group bookings.
• Other duties as assigned.

Qualifications

• Strong technical skills in Word, Excel, Outlook along with good internet navigation skills. Excellent organizational skills, flexibility.
• Experience with hotel PMS system, Opera Cloud. Excellent interpersonal skills. Superior oral / written communication skills;

ability to interact successfully with all levels. Excellent telephone etiquette. Tact and good judgment and proven experience interacting with customers and hotel management.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals : Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Three Tiers of Medical Coverage *
• Dental & Vision Coverage *
• 24 / 7 Teledoc service *
• Free Maintenance Medications *
• Paid Time Off (vacation, sick, bereavement, and holidays). *
• Tuition Reimbursement *
• Pet Insurance
• Hotel Discounts
• 401K Match
• 25% discount on food and non-alcoholic beverage purchases at all Grand Hotel and Bicycle Street Inn restaurants.
• 20% discount at Grand Hotel retail locations
• 20% discount on Golf, no fee for cart rental
• 20% discount on Miniature Golf at Woodlands Activity Center
• 20% discount on products and services at Astor’s Spa
• 25% discount on catering / events (discount applies to food only), no room rental
• FT YR Team members only

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

Last updated : 2024-05-20