SUMMARY :

You are the primary contact for all Casa Latina dual language program students regarding all University student service functions with the support of the Student Services Counselor.

Your responsibilities include advising students in the development of their student success plan toward completion of their degree program, reviewing and revising students’ graduation plan, assisting students with course selection which results in a schedule for the upcoming academic year, coordination of required experiential learning, and being the student's primary contact.

Contacts with students will be in the language (English / Spanish) of their preference, taking into consideration cultural and national origin diversity.

You will perform these responsibilities in close collaboration with the Executive Director of Student Services. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion.

You will love this job if you are : A warm and caring person who understands and empathizes with multilingual students. This position also requires a high level of attention to detail, and the ability to meet deadlines.

RESPONSIBILITIES :

Maintain working knowledge of, and adhere to all DU programs, policies and procedures and provide accurate information about institutional policies, procedures, resources and programs.

Provide excellent bilingual (English / Spanish) and culturally sensitive customer service, anticipating and exceeding the needs of our customers.

Adhere to all FERPA rules and regulations.

Build relationships with dual language program students to enhance student engagement, success, and retention. Implement and maintain the student alert process and monitor standards of progress, establishing appropriate steps for the students’ success.

Reaffirm the student’s decision to enroll at Davenport University.

• Advise all students on course selection each year maximizing ACL (average credit load). Achieve all enrollment goals.
• Assist students in evaluation or re-evaluation of barriers toward established educational goals. Work closely with all students so they understand all degree and graduation requirements.

Provide prompt and consistent follow up to resolve student concerns.

Understand and refer students to the various support services available throughout the university, such as tutoring, career services, financial aid, bursar’s office, registrar, etc.

Awesome if You Have :

• Professionally Bilingual (verbal and written communication) in Spanish and English is required.
• Bachelor’s degree required, Master’s preferred in education, social sciences or field in which dual language programs are offered.
• 3-5 years’ experience in higher education, social or community service experience preferred.

ExtraAwesomeIf You Have :

• Multicultural and multilingual lived experiences..
• Banner experience.

Freedom to grow. We offer Limited part-time employees : 100% tuition remission to a maximum of two courses per semester.

Nationally recognized internal training and leadership programs, and career development. Is your program not available at DU?

Ask about Tuition Assistance.

• A caring culture DU values work-life balance and offers generous and flexible paid time off, 403(b) with an employer contribution plus the opportunity for an additional employer match with an employee contribution, paid volunteer time off, relocation benefits and more
• A Healthier U. Wellness program, free use of Athletic Facilities, Employee Discounts, and access to Employee Assistance Program (EAP.)

Last updated : 2024-05-18