Description

Requirements

• Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities

• Abide by the rules and direction given by the Restaurant Management Team and refrain from insubordination

• Communicate to their immediate Supervisor when additional training guidance and practice is needed

• Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success

• Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions

• Work together with other Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements

• Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed

• Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, Etc.

• Ensure Restaurant cleanliness daily by clearing tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms

• Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy• Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy

• Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs and effectively uses all products, supplies, and equipment facilities

• Are performance-oriented and performance driven; understand performance expectations and are aware of performance results

• Current student or high school diploma/GED preferred

• Must be at least 16 years old

• Flexibility to work nights, weekends, holidays, opening and closing shifts

• Ability to stand for long periods of time and work in a fast-paced environment

• Ability to bend and stoop and lift 50 – 75 lbs. comfortably

• Ability to work in close quarters and around heat

• Positive attitude while conducting all duties

• Commitment to Guest Satisfaction. Looks at Restaurant operations from the Guest’s point of view

• Effective communicator with Teammates and the Restaurant Management Team

• Excellent Time Management Skills

Transportation & Accessibility:

• Must have reliable transportation to work

• Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates