Emphases for the Web/Internet candidate will be to assist with support of our Office 365 GCC environment to include Teams, Teams telephony, Dynamics, Power Bi dashboards, Power Apps, modification to sites, forms, and workflow. To include user permissions, user support, and day-to-day operations.

Specific duties and responsibilities will include but are not limited to the following:

• Assist with Office 365 Government G5 environment, permissions, and security.
• Knowledge of Dynamics and assist as needed.
• Support of Teams Telephony and setup.
• Use BMC Footprints and resolve any assigned tickets.
• Provide user support to support daily operations.
• Troubleshoot and resolve production issues
• Reviews and monitoring usage reports
• Utilization of PowerApss
• Deploy custom developed Dynamic and third-party solution packages
• Programming JavaScript, JQuery, and powershell
• Support PowerBI dashboards.
• Monitor systems for uptime and ensure online.
• Create supporting project and system documentation.
• Provide updates to the Project Team.
• Work in a collaborative effort to conceptualize total systems and/or product solutions currently in place.
• Ability to plan, organize, review, implement associated project milestones to completion.
• Creates architecture diagrams, and technology navigation maps.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. MS Dynamics 365
2. PowerApps
3. Workflow design and implementation
4. MS SQL
5. Microsoft Active Directory
6. Ticketing systems
7. CSS, HTML, JavaScript, XML, RSS
8. Power Bi
9. Experience with security and data classification related to CDC, HIPAA, and CJIS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. M365 TEAMS
2. Experience with security and data classification related to CDC, HIPAA, and CJIS.
3. Ability to establish positive working relationships with technical staff, customers and others involved in data-centric management.
4. Excellent written, oral, and interpersonal communication skills
5. Knowledge of Information Technology Field, best practices, organization and operations
6. Ability to integrate technical systems with agency goals and objectives.

REQUIRED EDUCATION: Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.