Job Title: Business Analyst

Location: Richmond, VA (On-site 3 to 4 days/week, subject to change)

Job Type: Hybrid

Local Candidates Only

Job Description:

Seeking a Senior Business Analyst with over 10 years of experience to play a crucial role in the implementation of a new Computer-Aided Dispatch, Case Management, and Records Management System. The successful candidate will join an established project team, contributing to the selection and implementation of a Commercial-Off-The-Shelf (COTS) vendor's product, tailored to meet the organizational needs of the agency.

Responsibilities:

Requirements Gathering:

Collaborate with stakeholders and project team members to elicit, document, and clarify business requirements.

Utilize methods such as interviews, surveys, workshops, and analysis of existing documentation.

Requirements Analysis:

Prioritize and analyze business requirements for clarity, completeness, and alignment with organizational goals.

Identify and propose solutions for potential conflicts or inconsistencies.

Process Modeling:

Create and document business process models, workflows, and diagrams to visually represent current and future processes.

Identify areas for improvement through process visualization.

Data Analysis:

Analyze and model data to understand information flow within the organization.

Conduct data mapping, profiling, and ensure data quality.

Stakeholder Communication:

Act as a liaison between business stakeholders and technical teams.

Ensure effective communication, fostering a shared understanding of project objectives and progress.

Risk Assessment:

Identify and assess potential risks associated with IT projects.

Develop risk mitigation strategies and contingency plans.

Cost-Benefit Analysis:

Evaluate costs and benefits of proposed IT solutions to assist stakeholders in making informed decisions.

Testing Support:

Assist in developing test plans, test cases, and participate in user acceptance testing (UAT).

Change Management:

Support change management efforts by helping stakeholders adapt to new processes or systems.

Develop and conduct training sessions as needed.

Quality Assurance:

Ensure final deliverables meet defined quality standards and align with original business requirements.

Documentation:

Create and maintain project documentation, including business requirement documents, project plans, status reports, and meeting minutes.

Continuous Improvement:

Identify opportunities for process improvement and operational efficiency.

Propose and implement enhancements to existing systems and processes.

Vendor Management:

Collaborate with third-party vendors and suppliers to evaluate and select IT solutions or services.

Post-Implementation Support:

Provide support post-implementation to address issues, monitor system performance, and make necessary adjustments.

Compliance and Security:

Ensure IT solutions comply with industry regulations and security standards.

Collaborate with security teams to address vulnerabilities and protect sensitive data.

Data Privacy:

Ensure data privacy and protection requirements are considered and integrated into IT solutions.

Metrics and Reporting:

Define and track key performance indicators (KPIs) for measuring the success of IT projects.

Provide data-driven recommendations for improvements.

Client Relationship Management:

Build and maintain strong relationships with business stakeholders.

Understand their needs and ensure satisfaction with IT solutions and services.

Minimum Qualifications:

· Must work independently and within a team environment.

· 5 years' experience implementing COTS software packages in fully Cloud-based or hybrid environments.

· Strong organizational, administrative, analytical, and problem-solving skills.

· Excellent communication skills, ability to communicate with internal customers in non-technical terms.

· Proficient with Microsoft Products (Word, Excel, TEAMS, SharePoint, Visio, PowerPoint).

· Proficient in creating business and system requirements for on-premise and Web/Cloud-based systems.

· Professional certification in Business Analysis (e.g., CBAP or PBA).

· Must pass an agency-administered criminal and financial background check.

Preferred Qualifications:

· Experience working in law enforcement or military organizations.

· Familiarity with the Virginia Public Procurement Process.

Job Type: Contract

Pay: $40.00 - $50.00 per hour

Experience level:

• 10 years

Schedule:

• 8 hour shift

Work Location: In person