JOB DESCRIPTION:

Title: Business Systems Consultant 3 Helpdesk / Customer Support

Location: Trenton, NJ (Hybrid)

Project

This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.

REQUIRED RESPONSIBILITIES/EXPERIENCE:

The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.

Skills required:

-Experience with Help Desk, customer service, and directly assisting users.

-Experience with developing systems via a structured SDLC methodology including Agile methodology.

-Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.

-Experience in developing UI/UX mockups and workflows (Adobe XD preferred).

-Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.

-Experience in collaborating with multiple teams to develop and implement programs.

-Experience in writing test plans and test scripts and conducting various testing.

- Experience in creating user training manuals and conducting user training and demos.

• Ability to analyze complex business processes and work flows and propose areas for improvement.
• 4 year college degree or equivalent study required.
• Relevant work experience: 6 to 8 years.

Benefits:

- 401K contribution

- Health Insurance

- Dental

- Vision

- Paid Time-off

Job Types: Full-time, Contract

Pay: $40.00 - $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 8 years

Schedule:

• Monday to Friday

Work Location: In person