JOB DESCRIPTION:

Title: Business Systems Consultant 3 Helpdesk / Customer Support

Location: Trenton, NJ

Job Type: W2

Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended.

• REQUIRED RESPONSIBILITIES/EXPERIENCE:

The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.

Skills required:

• Experience with Help Desk, customer service, and directly assisting users.
• Experience with developing systems via a structured SDLC methodology including Agile methodology.
• Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.
• Experience in developing UI/UX mockups and workflows (Adobe XD preferred).
• Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
• Experience in collaborating with multiple teams to develop and implement programs.
• Experience in writing test plans and test scripts and conducting various testing.
• Experience in creating user training manuals and conducting user training and demos.
• Ability to analyze complex business processes and work flows and propose areas for improvement.
• 4 year college degree or equivalent study required.
• Relevant work experience: 6 to 8 years.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $50.00 - $55.00 per hour

Work Location: Hybrid remote in Trenton, NJ 08608