DataStaff, Inc. is currently seeking a User Support Technician / Business Systems Analyst to fill a long-term opportunity with one of our direct clients in Raleigh, NC

This position is remote

Responsibilities :

• Technical assistance, support, and advice to end users for hardware, software, and systems
• Hands-on technical and functional assistance to business and technical users
• Remote technical and functional assistance to business and technical users
• Assist the Team Manager in organizing, servicing and deploying computers, Cisco telephone / network, laptops, printers, copiers, scanner, e Fax and other technology for employees, contractors, and temporary workers.
• Serve as a first point of contact for troubleshooting and repairs.
• Assist with managing division computers and related equipment and software, including deployment and return of desktops, laptops, printers, and all peripherals.
• Serve as a delegated administrator for the (NCID) system responsible for assisting with creating, deactivating, unlocking, and resetting staff NCID accounts.

This information creates the outlook email account for our Active Directory called EADS.

• Provide telephone system support for staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and trouble-shooting phone issues for staff.
• State cellphone deployment and management is an important part of this position.
• Assist Users with their IT requests using the ServiceNow ticketing system.
• Monitor requests and document the resolutions in the ticketing system.
• Help track IT Inventory with our WASP Inventory Tracking System and follow established processes.

Knowledge, Skills, and Abilities Required :

• Excellent verbal and written communication skills
• Ability to establish and maintain effective working relationships with coworkers, officials, and the public
• Ability to work independently with minimum supervision
• Ability to effectively manage multiple tasks and priorities
• Capable of resolving routine problems based on existing documentation, training, and resources
• Previous working experience providing technical support
• Proven ability deploying and configuring desktop and laptop computers, and peripheral devices
• Expected Skills : Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts;

may have industry experience.

Required Skills :

• 2 Years - IT Support, troubleshoot, servicing and deploying computers, Cisco telephone / network, laptops, printers, copiers, scanner, eFax and other technology.
• 3 Years - First point of contact for troubleshooting and repairs. Excellent customer service, verbal and written communication skills needed.

Desired Skills :

2 Years - Active Directory or NCID Administrator for onboarding and offboarding. Setting up email accounts. MS365 experience.

Assist with passwords and resets.

• 1 Years - Inventory Management of Hardware, laptops, tablets, network equipment, servers and cell phones.
• 2 Years - Use of an IT Ticketing System like ServiceNow to resolve requests and document work.
• 2 Years - Provide telephone system support for staff including deploying phones to offices and conference rooms. Assist network and server teams as needed.

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave.

As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.