DatamanUSA is looking for an End User Engineer for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:
Job Title: End User Engineer
Location: Baltimore, MD
Duration: 6 months

Job Description:
Client is seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end-user teams. The ideal candidate will have a strong background in application packaging, with expertise in SCCM and Intune deployment and management, and troubleshooting complex end-user issues

Responsibilities:
Application Packaging:
*) Develop, build, and maintain application packages for deployment from SCCM as well as Intune.
*) Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
*) Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.

Intune Administration:
*) Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end-user devices.
*) Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end-user environment.
*) Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.

SCCM Administration:
*) Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
*) Deploy, maintain, and upgrade Task Sequences for the PXE imaging process.
*) Implement and manage SCCM scheduled deployments, compliance, and reporting.

Technical End User Support:
*) Provide advanced technical support and troubleshooting for end-user issues, including hardware, software, and network-related problems.
*) Serve as a subject matter expert and escalation point for other end-user support teams, assisting with complex technical issues and escalations.
*) Analyze and resolve escalated incidents and service requests within agreed-upon SLAs, ensuring minimal disruption to end-user productivity.
Collaboration and Knowledge Sharing:
*) Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end-user experience.
*) Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.
*) Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.
*) Demonstrates experience in working effectively with all levels of staff, clients, and other IT personnel.
*) Experience in the responsibility for acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timeframes, and quality for a program.
*) Ability to identify and plan systematic corrective action to reduce errors and improve the quality of the systems and services, by examination of the root causes of problems.
*) Ability to build, influence, lead, and motivate effective teams towards end results.

Minimum Education and Experience Requirements:
*) Bachelor of Science degree and two years of experience OR a combination of education and experience
*) Excellent verbal and written communication skills.
*) Previous IT work lead experience is preferred.
*) Previous IT experience in government is preferred.

Required Skills
*) Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
*) Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
*) Knowledge of current trends and developments in network-based communications systems.
*) Knowledge of computer-based communications protocols.
*) Skill in developing database queries and generating reports.
*) Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
*) Skill in cartographic map design, the accuracy of presentation with required map components and elements, layout, and design.
*) Ability to analyze, apply logic, and solve technology problems.
*) Ability to establish and maintain effective working relationships with vendors, management, technical co-workers support specialists, and system users.
*) Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
*) Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
*) Ability to write detailed technical reports and analyses.
*) Ability to develop a working knowledge of computer systems software and operating systems.
*) Ability to develop systems software and systems software testing procedures.