Job description

Essex mortgage is hiring for our Bankruptcy Coordinator position to assist our Servicing Department!

Job Summary:

The Bankruptcy Coordinator is responsible for managing loans through the bankruptcy process according to investor, company, and department expectations, while maintaining compliance and quality standards.

Essential Duties:

• Responsible for servicing mortgage accounts to ensure the bankruptcy is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:
• Conducts complete review of bankruptcy files to ensure all default timeframes have been met.
• Manages bankruptcy proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers and any other party involved with the bankruptcy.
• Monitors attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/database activities throughout the bankruptcy process.
• Diligently follows up on all outstanding requests and telephone calls from internal and external partners.
• Accesses bankruptcy trustee websites to determine the status on payments to trustee.
• Audits all bankruptcy accounts for payment compliance and ensures proper application to system of record.
• Performs required research on any loan with questionable items such as the application of payments, proper bankruptcy notification, and any other situation that may arise.
• Actively reviews and pursues all loss mitigation alternatives in all appropriate customer circumstances and forward any potential customers to the appropriate Loss Mitigation Department for consideration. 

General Duties

• Complete all compliance training in a timely manner o
• Administrative duties as assigned
• Perform other duties as assigned

Education and Experience

• 2 years of Bankruptcy experience
• Ability to build rapport quickly to convert inquiries into proper transfers to departments/agents for resolution
• Ability to multitask and effectively manage time
• Ability to communicate effectively – both in written and verbal form
• Desire to take personal responsibility to complete tasks and solve problems
• Bachelors or relevant experience in the field.
• Excellent organizational skills and strong work ethic.
• Ability to remain professional even under strenuous situations.
• Be able to take ownership of an issue.

What You’ll Need to be Successful:

• Communication – your strong communication skills allow you to effectively assist other staff and follow up with customer inquires
• Accuracy and Thoroughness – you don’t miss the little things! You have a strong attention to detail and meet productivity standards
• Dependability – we can count on you to exercise personal and professional responsibility and work with limited direction when needed
• Initiative – you undertake self-development activities and seek increased responsibilities, asking for and offering help when needed
• Productivity – you have a proven ability to produce results in a fast-paced environment
• Planning and Organizing – you’re able to prioritize, organize and manage your time effectively
• Service – you promptly respond to requests for service and meet commitments made to customers and other employees
• Judgment and Discretion – you maintain confidentiality of sensitive information and exhibit sound and accurate judgement when making decisions
• Collaboration – you work well with other departments and individuals, maintaining communication needed to keep the workflow going.

Computer and Equipment Skills:

• Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
• Word processing (speed and accuracy)
• Email
• Internet software
• Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)

Essex Mortgage is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran status, disability or any other characteristic protected by law.