Essential Duties and Responsibilities:

• Reviews completed work and administers the company's quality control procedures to ensure all client work is at or above required accuracy rates:
• Review all scanned documents.
• Review doc ID and dates for accuracy.
• Review and log error codes.
• Make corrections for identified errors.
• Verify completed work and perform all program checks specified at the beginning and at the end of a job.
• Conduct auditing of completed client work to check for accuracy.
• Audit completed work of Quality Assurance Representative I.
• Complete paper to image audit.
• Update operators Quality Control reports.
• Completes QC meetings with team members to discuss and review errors.
• Reference work instructions as needed.
• Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.

Qualification Requirements –

To perform the job successfully, an individual should demonstrate the following:

• Must be at least 18 years of age.
• Able to read, write and speak English.
• Able to maintain confidential information.
• Successfully pass and maintain acceptable background checks and security clearances.
• Must have knowledge of the General Clerk I position.
• Able to type 8,000 keystrokes per hour.
• Basic computer knowledge and Microsoft Suite experience.
• Ability to problem solve and think critically.
• Above average written and verbal communication.