Data-Core Systems a consulting, services and digital transformation solution provider helping businesses reshape their future with cutting-edge technologies and services, has an immediate opening for a MS Dynamics CE Functional in the Consulting Services Division.

This person is to provide hands-on functional support and knowledge transfer for these projects, as needed by the Client.

Description of Duties

The selected Candidate will perform the following duties:

Hands on functional, configuring, deployment and support of MS Dynamics CE, Power Apps, Power Portal, and LogicApps for integration with F&O and other third parties using APIs and Dynamics Connectors.

Leads and/or participates on project teams for system work efforts to enterprise systems.

Gathers information from user departments to determine how to best support the needs of end users.

Configures and maintains enterprise systems and software to support end users and Commission business processes.

Identifies and corrects configuration issues to restore solutions and ensure proper operation.

Develops and maintains Business Process Procedures (BPPs) and other documentation.

Utilizes various software and/or technology tools to perform job duties.

Performs other related duties as assigned.

Experience Desired

Experience building Customer Service oriented Dynamics CE applications used by high volume contact centers

Experience in mapping and documenting customer journeys.

Experience with Computer Telephony Integration (CTI)

Experience with creating dashboards and system views to make it easy for the Customer Service Representatives to navigate through the system.

Experience in designing and configuring user friendly screens for the agents and for the customers to use

Experience with real time integration between CE and F&O via LogicApps

Experience in processing real time payments and refunds by integrating with multiple payment gateways

Experience in integrating card present terminals with Dynamics CE for payments and refunds

Experience with accepting and processing mobile and digital payments

Experience in Account Management, and Case Management in a real time Omnichannel environment

Experience in setting up and maximizing customer self-service using ChatBOTs available in the Azure platform for online customers

Experience in leveraging the Azure BOT framework to automate business processes

Experience with importing and exporting data to, and from, CE

Experience with setting up Power Automate and MS Flows

Strong understanding of PCI, NACHA, and customer privacy guidelines

Experience in using Knowledge Base and smart assist functionalities available in Dynamics

Minimum Experience

12 years of enterprise system experience in configuring enterprise software, providing functional assistance, conducting system testing, and monitoring end user procedures preferable with all or most of this experience with MS Dynamics CE.

Bachelor s degree in business management or information systems.

We are an equal opportunity employer.