Day-to-Day Role :

• Provide exceptional customer service by accurately taking, expediting and following up on customer orders, returns, credit memos, and debit memos
• Communicate with customers, sales force, and other departments on orders status to research, problem solve, analyze and resolve complex customer issues
• Prioritize work in order of importance and manage deadlines to meet the needs of the customer
• Consult and keep management apprised on significant account developments or activities
• Understand and interpret customer needs and wants.
• Process and accurately maintain customer specific pricing information
• One or more of the following duties will be assigned based on the needs of the department : Work closely with the Graphics Department to process custom print orders Work closely with the Master Data Department to keep customer information updated and accurate Review pricing-related customer deductions from the Credit Department and issue accurate credit memos as necessary
• Assist in handling special requests

Core Skills and Qualifications :

The ideal candidate must possess all of the following :

• High School diploma or equivalent
• Six (6) months of experience in a customer service field
• Excellent verbal and written skills in both Spanish and English, in order to communicate with internal and external customers;

verbal skills to include a pleasant phone demeanour

• Ability to work independently, multi-task, and make sound decisions without immediate supervision
• Must be able to stay focused and engaged in a work environment that is open and active
• Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities
• Ability to exhibit creativity and flexibility in solving customer problems
• Strong attention to detail and accuracy

• Experience in using Word, Excel and Outlook.
• Six (6) months of customer service experience in a call / contact center enviornment
• Data entry experience
• SAP experience

Overview : Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are.

From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years.

Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.

Benefits : Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC* / marijuana / cannabis) and background check at the time of offer.

• THC testing ONLY when such testing is required by law.

Last updated : 2024-04-04