Information Technology (IT) /Audio Visual (AV) Support Position SummaryDarkStar Intelligence is actively seeking an Information Technology/Audio Visual Specialist to provide support to a fast-paced and dynamic education center of a government client in Quantico, VA.
Location: Quantico, VA
FSLA Status: Full-Time
Citizenship: Applicants must be U.S. Citizens
Position Type: On-Site
Clearance Level: TS/SCI CI Poly
Primary Duties & Responsibilities

• Provide support to resolve IT and AV equipment issues.
• Act as the "first responder" to diagnose troubleshoot, and resolve student and staff IT and AV issues, to the extent regulatory guidance allows.
• Follow Government established procedures for submitting Help Desk Tickets and tracking issues to resolution.
• Act as a liaison for IT issues between ISD staff, IT/AV equipment providers, and on and off-site repair/replacement services.
• Qualify and perform duties as a Trusted Agent for burning CDs and moving data between domains.
• Perform as an expert in ensuring compliance with all DIA policies and instructions with regard to IT.
• Assist in creating plans and documentation for the purpose of software application testing and implementation, such as System Security Plan (SSP).

Minimum Qualifications

• US government clearance: Top Secret /Sensitive Compartmented Information (TS/SCI)
• Counterintelligence Polygraph
• U.S. Citizen
• Associate's Degree from a regionally accredited college or university in computer science, information technology, or engineering.
• At least 5 years of experience troubleshooting IT or AV equipment issues.

Equal Employment Opportunity (EEO) remains a core value at DarkStar Intelligence LLC, reflecting our unwavering commitment to non-discrimination. We ensure that employment decisions are made solely based on an individual's abilities, skills, and qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other legally protected characteristic. Our Equal Employment Opportunity policy extends to all aspects of the employment process, including but not limited to recruitment, hiring, promotion, transfer, training, working conditions, compensation, benefits, termination, and all other employment conditions.

EEO Flyer: shorturl.at/abpNX
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), EAP, Legal, Paid time off, and Holidays.