DARCARS of Rockville is now hiring for a Rental Agent!

As a Rental Agent you will have the responsibility of coordinating rental arrangements for our service department customers. The ideal candidate for this role will have excellent communication skills, attention to detail and a desire to provide a great customer experience.

In this role, you'll:

• Schedule customer reservations for rentals
• Manage customer rental requests and locating the desired vehicles to meet their needs
• Process customer information to qualify that the customer is eligible for a rental through insurance
• Ensure rental cars are ready for use by scheduling timely service and maintenance on the rental fleet and clean inside and out
• Take notes on car condition, mileage and damage before and after customer use
• Process any damage information to be billed or collected through insurance
• Explain rental policy at time of agreement and answer any questions
• Validate customer’s credentials including but not limited to driver’s license and payment information
• Communicate with customers via phone, email or in person
• Process customer payments

For this role, you'll need:

• Previous rental agent experience is a plus!
• Positive and friendly attitude
• Organizational skills and high attention to detail
• Excellent communication skills
• Ability to work in a fast-paced environment
• High School Degree or Equivalent (GED)
• Must be at least eighteen years of age
• Must be able to pass pre-employment screen (background)

Benefits

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• 401(k)
• Paid holidays & PTO
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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