DARCARS Automotive Group

Car Sales Consultant Lexus of Silver Spring

Silver Spring, MD - Full Time

As a Car Sales Consultant you are directly responsible for selling new and used cars, providing our customers with the highest level of customer service and satisfaction, and achieving DARCARS sales goals.

The Car Sales Consultant will interact directly with customers in person and virtually, other Sales Consultants, Sales Managers, Finance Managers, and the General Manager of the dealership.

This is a non-supervisory, commission-based position.* Conducts business in a professional and ethical manner

• Follows DARCARS approach to selling (including but not limited to) :
• Greets customers with a welcoming attitude and listens to their needs
• Describes operations and features of vehicles matching customers needs via in-person or virtually
• Follows DARCARS test drive procedures (obtaining correct identification, following test drive route, etc.)
• Suggests optional equipment, features, warranties, for customer to purchase
• Correctly computes and quotes sales price
• Works with finance team to obtain financing, as needed
• Completes all necessary paperwork
• Arranges for delivery and registration of the vehicle
• Addresses all customer concerns and ensures customer is satisfied
• Maintains solid knowledge of brands and products; including features, specifications, pricing, options, and standard equipment
• Must be able to make an effective demonstration ride on a planned route
• Develop and maintain future prospect and customer follow-up system
• Participates in all required brand and DARCARS training
• Utilizes and familiar with online digital retailing selling tools
• May be required to use video tools to assist customers virtually with car buying process
• Complies with DARCARS policies and procedures
• Other duties as assigned
• Strong communication skills with both customers and DARCARS employees
• Ability to speak multiple languages (Spanish and Chinese) is a plus!
• Demonstrated commitment to customer service
• Comfortable using video tools, Facetime, etc., to assist customers
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous sales experience preferred but not required
• Requires the ability to stand, walk, bend, twist, and stand to perform normal job functions
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must have a valid drivers license and acceptable safe driving record
• High school diploma or equivalent (GED)
• Must be at least eighteen years of age
• Must be able to pass pre-employment screen (background)

Location

• Chrysler / Dodge / Jeep / RamNissanToyotaVolkswagenHondaVolvoFordKiaLexus

Last updated : 2024-05-14