Description

Job Summary:

The Nurse Manager is responsible for the leadership, direction, and clinical supervision of the nursing and laboratory staff of the assigned clinics. They coordinates and facilitates health care services for the patient including the provision of direct patient care. The Nurse Manager is accountable for both the provision of nursing care and the coordination of care for the patient in collaboration with the health care team. The Nurse Manager carries primary responsibility for the daily operations of the clinical staff, including personnel matters such as training, staffing, disciplinary actions and performance evaluations. The Nurse Manager is responsible for regulatory compliance related to clinical services. The Nurse Manager provides clinical supervision of health education and specialty referral functions.

Supervisory Responsibilities:

Assistant Nurse Manager, Staff RNs, LVNs, Medical Assistants, Scribes, Residency Coordinators, Prescription Coordinators and Lab Assistants and/or Phlebotomists

Essential Duties and Responsibilities:

Administrative Functions:

• Directs nursing services in compliance with federal, state and local regulations. Participates in the hiring, coaching, development, discipline and firing (when necessary) of clinical personnel
• Works with the site manager to ensure the accreditation of the assigned health center is maintained by ensuring that all regulatory requirements are adhered to
• Provides direct patient care including functions of triage, acts on standing orders, participates in clinic emergencies and performs clinical interventions as appropriate
• Ensures clinical staff is providing quality and appropriate patient care that meets or exceeds company and regulatory standards. Establishes and or interprets standards of care for nursing practice. Facilitates efficient operations by providing direction, guidance and counseling to staff
• Evaluates quality of patient care, identifies areas for improvement and ways in which to implement efficiencies/improvements
• Is responsible for assuring patient service needs are met. Addresses patient satisfaction feedback and works with the medical providers in the resolution of service issues.
• Is responsible for day to day clinical staff scheduling and coverage
• Provides training for all staff in areas of patient care, infection control techniques, continuity of care, clinical procedures and others as appropriate. Conducts skills assessments and/or competencies of all new staff and annually as appropriate. Ensures that in-services are conducted to contribute to an environment of continued education/learning. Keeps staff informed of current information regarding changes in clinical practice or services
• Provides direction in the use of medical equipment and instruments to administer patient care. Ensures that appropriate preventive maintenance is provided
• Ensures that appropriate infection control procedures are followed, including instrument sterilization and disposal of infectious waste
• Ensures compliance with regulatory requirements for storage and handling of vaccines and medications for clinic use, sample medications, and emergency medications and vaccine storage and handling. Addresses any action plans as recommended and implements appropriate changes.
• Maintains adequate inventory of clinical supplies for appropriate patient care. Oversees the ordering of supplies, medications and vaccines
• Is accountable for accurate documentation of continuity of care. Has the supervisory responsibility and accountability for the proper charting and documentation of care and of medications and treatments
• Establishes and directs the maintenance of records pertinent to permanent statistics of patient care and personnel management as required
• Oversees functions of case management to include documentation of follow-up activities for abnormal diagnostics, failed appointments, medication refills and other cases as identified by the providers
• Participates in the development of department policies and protocols to ensure uniform delivery of services and promotes quality assurance. Requires adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality and personal appearance
• Oversees the functions of laboratory services including monitoring of equipment use and maintenance, lab specimen collection and handling, reporting process and performance of CLIA waived testing. This includes all required documentation and patient care logs
• Works closely with the Site Manager to ensure timely and appropriate scheduling of specialty referrals
• Participates in activities related to chronic disease management, including but not limited to systems of data collection and reporting as well as continuity of care activities.
• Supports and promotes a positive role model and image with staff, patients, managers, providers and administration
• Ensures oversight of temperature control of vaccines and appropriate notification of temperature excursions as needed. Nurse Manager has primary responsibility for any after-hours temperature excursions and notification to supervisors and Immunization Coordinator in a timely manner.
• Participates with Quality and other departments in developing new workflows and leading pilot programs for LEAN change development and improved delivery of medical and nursing services.
• Participates in workgroups to develop change improvement processes for implementation throughout the organization.
• Maintains proficiency with computer programs including but not limited to EHS, I2I, and other modalities.

Qualifications

Qualifications:

Minimum Qualifications (Education and Experience):

• One year experience in nursing
• Prefer experience in nursing management and program development

Knowledge, Skills and Abilities:

• Excellent oral and written communication skills
• Effective interpersonal skills
• Ability to give leadership to nursing and other personnel
• Ability to exercise independent judgment and make decisions
• Proficiency in computer use and the internet

Additional Requirements: (Licenses/Certifications)

• Current and active License as a Registered Nurse in the State of California
• All staff that is presently working within a clinic is required to have a Current and Valid CPR and First Aide certification on file with the Human Resources Department. This is for clinical and administrative staff. This new license requirement is mandatory for continued employment, CPR and First Aide certification must be obtained through the American Heart Association. Internet certificates do not comply and for this reason are not valid.