Residency requirement: Must live either in Danville or within 45 miles of Danville city limits.

Job Function: Under the supervision of the Director of Operations, the Library Assistant helps create a welcoming and safe atmosphere for customers of all ages and assists them at a public service desk.

The primary shift for this position will be 10:30-7:00pm Monday-Thursday and 8:00am-4:30pm on Saturday.

Functions (including but not limited to):

This position will staff a Public Service Desk at least 75% of the time. This position will primarily be located on the first floor, but may be called to any desk depending on staffing and patrons in the building

Your role at a Public Service desk may include in the following functions:

• Acknowledging every patron as they enter and leave your assigned area
• Charges and discharges materials on Polaris system
• Issues library cards
• Answers telephone
• Solve customer concerns
• Assists adults in the use of public computers and other electronic devices
• Provides assistance in the use of the Internet, the online catalog, and databases to which the library subscribes.
• Troubleshoots problems with software and educational games on the public computers.
• Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
• Monitor and address customer behavior to ensure a safe and welcoming environment

This position will also include providing security in the building on Evenings and Saturdays. Your role as security may include the following functions:

• Monitors buildings for unauthorized and suspicious activities; reports security and hazardous conditions to Library management
• Communicates local law enforcement emergency events identified through local broadcasts and alerts, notifications and in-person reports
• Intercedes with patrons who fail to comply with the law and/or Library rules and policies
• Explains rules and policies to patrons
• Enforce correction of infractions through verbal warning; de-escalates sensitive situations
• Works with local law enforcement, and/or emergency medical services as needed
• Prepares incident/accident reports
• Staff on security incidents and issues
• Assists with the development of security, operations, and emergency policies and procedures
• Identifies conditions that are hazardous to the safety of the staff and the public and takes actions to mitigate those hazards.
• Coordinates removal of hazardous materials and substances
• Provides guidance on proper opening and closing procedures
• May serve as the point person in emergency or disaster situations; may act as a liaison concerning safety and security issues between library locations and neighboring businesses; may act as a liaison between the library and contract security personnel

This position will assist in general building maintenance and event set up/tear down

Performs other related duties as assigned in support of the Mission and Vision of the Library

Requirements

• Exceptional customer service skills and commitment to public service
• Ability to work with library customers and staff in a consistently friendly and efficient manner
• Physical ability to lift library materials weighing up to 50 pounds and to push fully loaded carts of library materials
• Knowledge of security and safety policies, procedures and programs
• Ability to learn and perform routine library functions and procedures
• Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
• Ability to communicate policy to library customers
• Flexibility to adapt to changing situations and to vary work schedule
• Ability to maintain reliable attendance and regular schedule
• Satisfactory criminal background check
• Weekend and evening shifts required

Acceptable Experience and Training:

• Bachelor’s degree or any combination of experience and training which provides the required knowledge, skills and abilities
• Customer service experience will be preferred
• One year of experience in maintaining, supporting, and/or working in safety/security perferred

Compensation: Hourly support staff position; starts at $17.00 an hour, depends on work experience and education level; 37.5 hours/week.

Full benefits package available

Job Type: Full-time

Pay: From $17.00 per hour

Work Location: In person